Topic: Lumion 3.2.1 Crashing

[psvensson]

Hello,

I downloaded the free trial of Lumion 3.2.1 and installed it.  It installed fine and launches fine, but when it starts the video benchmark, the application crashes (see error info below).  My machine is a new build, Core i7 3.5ghz, Geforce GTX 770, 16gb RAM, etc.  I reset my computer after the install.  Any help would be much appreciated, I am very much looking forward to trying out Lumion. 

Error message:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Lumion.exe
  Application Version:   0.0.0.0
  Application Timestamp:   51263d6e
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.18247
  Fault Module Timestamp:   521eaf24
  Exception Code:   c0000005
  Exception Offset:   00000000000a4b23
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   5811
  Additional Information 2:   581127f58afd7029e467c5ffd589d591
  Additional Information 3:   d195
  Additional Information 4:   d1956492393370bae7c0c6656c3ca7d1


Thanks,
Per

[peterm]

Does the new build also include the most recent drivers for the GTX 700?

Are you running any AV tools?
Which version of Windows?

Can you run Lumion and then press Esc key, this allows you to escape from the Benchmark test to the main Lumion menu, or might still crash.

[psvensson]

Yes, I upgraded drivers after the build.
For AV, I am running only Windows Defender.
Running Windows 7 Ultimate, 64-bit.

I pressed the Esc key and successfully bypassed the benchmark (thanks for the tip).  Does it make any difference whether or not I've run the benchmark?

[Morten]

Does it make any difference whether or not I've run the benchmark?

No, it's just numbers that you can compare with other PC configurations.

They have no effect on the quality of renderings etc in Lumion.

Can you try to run the benchmark test again, now that you have been able to start up Lumion?

[psvensson]

Benchmark works now.

Thanks for the help!

[peterm]

OK, thanks for advising it's working.