Topic: Lumion 2.5 login error

[[email protected]]

Hi,today i uninstalled 2.2(free) and installed 2.5(free). Can't login? 2.2 worked befor uninstall...
Best Regards Petter

[Morten]

Hi Petter, which error message are you getting when you try to activate 2.5?

[[email protected]]

When trying to type User and password att loginscreen it says; Incorrect Login. I'm using the same login as i am using on the lumion web. /P

[Morten]

Hi Petter, it turns out that you're not really supposed to be able to use @ in your profile name, since we use that character for a special [email protected] login option.

Unfortunately it is not possible to change forum profile names, so for now, we recommend that you simply create a new forum account and log in with that.

Arthur will change the domain login system and the forum profile creation procedure, so that we avoid situations like this in the future.

Thanks for making us aware of this problem.

[[email protected]]

Cool, thanks!

[eycee0630]

hello, im just new here and want to try lumion 2.5, i started using the first lumion and haven't used lumion 2.1 or 2.2. i tried several times entering my user and password here to the login screen when using lumion 2.5 but it always say error connecting.

do i have to do something else? im having trouble on not being able to use the application. please help..thanks!

[Remko]

hello, im just new here and want to try lumion 2.5, i started using the first lumion and haven't used lumion 2.1 or 2.2. i tried several times entering my user and password here to the login screen when using lumion 2.5 but it always say error connecting.

do i have to do something else? im having trouble on not being able to use the application. please help..thanks!

We are sorry you cannot log in. It's hard for us to determine exacly why you can't log in. Maybe with some more information we can help you. What is the error you get?

If you get an error about a wrong password you can try changing your password.

[Morten]

Hi eycee0630, please click on the following link:
http://backup.lumion3d.com/LumionActivation/Activate.aspx

Does it say "LOGINFAILED"?



If not, it means that there is something wrong with the internet connection on your PC.

In other words, the problem may be caused by your firewall, your router or your hosts file:

1) Please double-check that your Windows firewall (and any other 3rd party firewalls are not blocking Lumion.

2) Also, your router should be allowed to access port 80 (HTTP) when activating Lumion.

3) And finally, you might want to check that you're not blocking internet access for Lumion in the Windows hosts file (right-click on this file and open it in Notepad):

c:\windows\system32\drivers\etc\hosts

[Nico RVArq.com]

Does it say "LOGINFAILED"?
Yes

1) Ok and No.

2) ? I don´t have any idea of how to do this.

3) Send to Morten by mail.

[Remko]

Does it say "LOGINFAILED"?
Yes

1) Ok and No.

2) ? I don´t have any idea of how to do this.

3) Send to Morten by mail.

If you get this error it means your password is wrong. We should never exclude the possibility that there's a strange software bug causing the system not to accept your password ofcourse.

To change your password you can do two things:
1. Click "Lost your password?" on the login screen
2. Go to account settings if you are logged in and just enter a new password

[Remko]

Here's another tip when you can't log in:
Recently we added support for domains for logging in and when you have a @ in your user name this means the system thinks you are logging in on a domain.

Ofcourse we will update the system to fix this error but in the mean while there is a good way to work around this: Just enter the Lumion License code as your login name. This way you can still log in. You can find your license code in the Account Settings page.

[Remko]

Does it say "LOGINFAILED"?
Yes

1) Ok and No.

2) ? I don´t have any idea of how to do this.

3) Send to Morten by mail.

1) Ok this is GOOD. This means you can access the authentication server on your computer and everything si working fine.

2) This does not matter since 1) is working so you should be good to go

3) Same as 2)

So we can conclude you can log in but the system is not accepting your password. The best way to proceed is to change your password and use that password and try again. Maybe your password contains some weird characters which throws the system off. Try using a password with normal letters and numbers.

[Nico RVArq.com]

Ok, ready, it works, thanks.

[abdelrhman92]

Hey there .. I download lumion 2.5 ,when i want to login : error connecting /
why
i write my user name without @ . and the pass word is correct ??!!!!!!!!!

[Morten]

Hey there .. I download lumion 2.5 ,when i want to login : error connecting /
i write my user name without @ . and the pass word is correct ??!!!!!!!!!

Hi abdelrhman92, please read this:
http://lumion3d.com/forum/f-a-q/lumion-2-error-connecting/