Author Topic: [Awaiting reply] Lost license key  (Read 54 times)

mikaellindblom

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[Awaiting reply] Lost license key
« on: May 20, 2019, 03:37:48 pm »
May 20, 2019, 03:37:48 pm
Hey,

My name is Mikael and I have, as many others, lost my license key. The thing is that I am quite new to my company and want to upgrade to Lumion 9 (earlier they just had Lumion 3). I don´t even know which e-mail the old license is on but I know that the username was Modularliving. Is it possible for you to somehow see which e-mail it is registrered on or just send the license key to my current e-mail?

Re: Lost license key
« Reply #1 on: May 20, 2019, 05:55:13 pm »
May 20, 2019, 05:55:13 pm
Hi Mikael, no problem.

Modularliving's Lumion 3 License Key is registered with s***n.a*******[email protected]

We can either resend the 'Getting started with Lumion 3' email to that email address or you'll have to send the purchase receipt + your query to [email protected] in order to request that my colleagues change the registered email address for you.

Let us know how you want to proceed.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

mikaellindblom

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Re: [Awaiting reply] Lost license key
« Reply #2 on: May 23, 2019, 01:48:49 pm »
May 23, 2019, 01:48:49 pm
Thanks for your fast answer.

I see. I will see if I can find the login to that mail or the receipt somewhere..

One more thing, do you have any type of leasing for Lumion or is the only option available to buy either the pro version or the regular one?

Re: [Awaiting reply] Lost license key
« Reply #3 on: May 23, 2019, 02:02:45 pm »
May 23, 2019, 02:02:45 pm
We currently don't offer Lumion on a subscription/lease basis.
The only option is to buy Lumion (Standard) and Lumion Pro.

Once in a while users do sell their license if they don't have any use for it anymore.
For example: [For sale] LUMION 8 (STANDARD) LICENSE FOR SALE I don't know if this license has already been sold.

IMPORTANT: Act-3D B.V. is not a party to the sale/purchase of the license and cannot be held liable for any issues arising from either party not meeting the terms of the agreement they have reached in their sale and purchase arrangement.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.