Author Topic: [Resolved] lost license key  (Read 84 times)

rcelio19

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[Resolved] lost license key
« on: July 08, 2019, 04:06:28 am »
July 08, 2019, 04:06:28 am
Hi, I am trying to update to the latest student version of Lumion 9 but I have lost my license key to update. Is there a way to resent it to my student email address?

Re: lost license key
« Reply #1 on: July 08, 2019, 08:25:13 am »
July 08, 2019, 08:25:13 am
No problem, rcelio19.

We've resent the 'Getting started with Lumion' email to your Gmail account.

Let us know if there's anything else we can help with.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rcelio19

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Re: [Resolved] lost license key
« Reply #2 on: July 09, 2019, 02:02:14 am »
July 09, 2019, 02:02:14 am
I don't think I received an email yet.

Re: [Resolved] lost license key
« Reply #3 on: July 09, 2019, 02:07:21 am »
July 09, 2019, 02:07:21 am
Hi rcelio19,

Could you please check your junk mail folder as it is possible this may have been flagged and sent there automatically.

Let us know how you go  :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rcelio19

    Reputation: 0
Re: [Resolved] lost license key
« Reply #4 on: July 09, 2019, 02:51:48 am »
July 09, 2019, 02:51:48 am
Still not seeing it. Are you sending it to [email protected]?

Re: [Resolved] lost license key
« Reply #5 on: July 09, 2019, 03:16:15 am »
July 09, 2019, 03:16:15 am
Hi recelio19,

Sorry, no. The email address currently associated with your Lumion Student License is (address hidden).
Do you still have access to this account?

Thanks
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

rcelio19

    Reputation: 0
Re: [Resolved] lost license key
« Reply #6 on: July 09, 2019, 03:25:41 am »
July 09, 2019, 03:25:41 am
Yes, I was looking at the wrong email.

Thanks a ton.

Re: [Resolved] lost license key
« Reply #7 on: July 09, 2019, 03:28:44 am »
July 09, 2019, 03:28:44 am
Hi rcelio19,

Not a problem. Let us know if you need anything else :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.