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Author Topic: [Awaiting reply] Lost email with the activation code  (Read 453 times)


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[Awaiting reply] Lost email with the activation code
« on: February 13, 2020, 04:36:11 pm »
February 13, 2020, 04:36:11 pm
Good morning! A week ago I downloaded a student version of the program. It failed to install a few times, and when I decided to try to do it again, I realized that I deleted the email I got with the code and download link. If there any way to have it resend or any other way I can install the software without that email?
Thank you!

Re: Lost email with the activation code
« Reply #1 on: February 13, 2020, 11:43:19 pm »
February 13, 2020, 11:43:19 pm
Hi MariaCeban,

I am very sorry for the late reply. :(

I resent the 'Getting started with Lumion' email to [email protected]***.edu

Can you please confirm when you receive it?

Also, don't forget to add your Lumion License Key to your Support Account.

Doing so will ensure that you get full access to the Lumion Support Center.

When you're done, please let us know in this topic, so we can move your question to the right board.

You mentioned that Lumion failed to install. What error are you getting when trying to install Lumion? Can you attach a screenshot of the error message you are getting?

Does it fix help if you follow the instructions in the articles below?

Knowledge Base: Why is the Download Manager not working?

Knowledge Base: How do you resolve installation problems?

IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.