January 06, 2020, 03:28:20 pm
Before we begin, please add your Lumion License Key
to your Support Account.
To receive support, or to access the full Lumion Support Center and its resources, those with a Lumion License Key
need to follow the steps from 2.2 in:Knowledge Base: How do you get technical support?
Doing so will ensure that you get full access to the Lumion Support Center.
When you're done, please let us know in this topic, so we can move your question to the right board and help you resolve the problem.