Author Topic: lock up at "benchmark" first run of 3.1 free  (Read 25908 times)

jon2

    Reputation: 0
lock up at "benchmark" first run of 3.1 free
« on: April 05, 2013, 11:10:59 pm »
April 05, 2013, 11:10:59 pm
I'm trying to get purchase approved for Lumion still.  My sales efforts failed last fall when we found it couldn't really handle a 4-6 mile scene from revit or autodesk civil3d and that it wouldn't really take a liDAR terrain file of that site.  But interest came walking back into my office recently and so I fired up lumion 2.5 to show them it again.  Ecstatic would be an understatement of their response.  But they want to see new vers 3 and what it can handle.  So I downloaded 3.1 and installed it. (2.5 free is still installed).  I ran installer and it completed.  I clicked the icon shortcut to start Lumion 3.1.  

First run, it starts going through a Benchmark. "Benchmark in progress" it says in red.  A scene is animated zooming up a driveway, flowing trees, buildings fully modeled.  It runs the scene a second time with maybe a little less clarity that i can notice.  Both go through the scene very quickly and seem fine.  Then it switches to a rectangle looking static image of that site with the Lumion watermarking visible, and it just stops there and never does anything else.

I've tried restarting the program 4 times, once letting it sit and run for an hour like that, thinking maybe it was a long benchmark or something.  No go.

Then I thought maybe i need to uninstall 2.5 or something.  But noticed I could deactivate 2.5 free in settings so I tried that instead. After deactivation of 2.5free, I tried 3.1 again.  Same issue.

Any guesses what problem I am having? Am I failing the benchmark? Do i need to uninstall 2.5 or something?  Is it a licensing issue? I have a user name tied to 2.5 free. None for 3.1 Maybe graphics card failed benchmark?

My system is decent with the following:
3.2 quad Xeon - windows7 64bit z400 hp workstation - 32 GB ram
SSD OS drive
Nvidia Quadro 4000 - 2 GB dedicated video ram
7.4 windows exp index  (graphics card is the lowest score at 74)

I noticed warnings of using Quadro cards.  But had no real big issues testing in 2.5 with this machine.  Although did notice quicker import of a large terrain file when we tested running Lumion on a pc with a big GTX gaming card in it. But my workstation never really completely failed while simply opening 2.5 or testing bringing in models at all.  Thoughts?  Will a Quadro fail the benchmark for 3.1 and just not fire up at all?  The benchmark scene animation for 3.1 looked great anyway.

Re: lock up at "benchmark" first run of 3.1 free
« Reply #1 on: April 06, 2013, 02:08:26 am »
April 06, 2013, 02:08:26 am
Sorry to hear you are having problems getting the newer Lumion version running on your system.

Presume its v3.1 Free you are referring to.

The rest of the system specs looks good.
"Am I failing the benchmark?  - Yes, that is what is happening
Do i need to uninstall 2.5 or something?   - No.
Is it a licensing issue? - No (not that I can think of at this time)
I have a user name tied to 2.5 free. None for 3.1  - Not required now
Maybe graphics card failed benchmark? - Yes, looks like insufficient GPU power as its not getting right through the test


First off, you can run both v2.5 Free and V3 without v2.5 affecting v3.  They install and operate independently including the licensing system now with v3, so no need to de-activate 2.5 Free as such.
So, V2.5 is in now way affecting the running and getting stuck in the Benchmarking of v3.1.

V3 definitely does require more from the GPU.  The minimum passmark level (refer LUMION 3: Minimum hardware requirements) now sets it to 1500 and your Quadro is 1928.  So there's a bit of leeway there for you and you should still be able to run, just not more complex scenes.  So its a little difficult to think what else might be causing your problem.
  
Even though you were able to run v2.5 fine, there have been a lot of changes under the engine for v3 to provide some of the added high-end features of v3.

There are  a few others with Quadro cards running v3, but the benchmark scores so far are some of the lowest recorded.  Also, no two cards are the same and yours may not be quite suitable for Lumion (OK for your CAD of course).

It could (for the money and time etc) be well worthwhile considering investing in a powerful gaming based GPU of either NVIDIA or AMD/ATI.  As you have noted, Quadros are of course not directly supported, rather the GTX/Radeon range as those are what the development of Lumion target and directly support.

Note: the new Benchmark in the new update of v3.1.1 just released (6/04/2013) is even more demanding.

Couple of things to try:
1. Did you try re-starting Windows with no other applications running so that Lumion is the only one running?
2. Have you got the most recent WHQL drivers for the Quadro card from NVIDIA?

Thank you for your detailed feedback, the detail and time is much appreciated.

ArchSol

    Reputation: 0
Re: lock up at "benchmark" first run of 3.1 free
« Reply #2 on: April 06, 2013, 04:15:35 pm »
April 06, 2013, 04:15:35 pm
I am having the same problem..... |:(

Re: lock up at "benchmark" first run of 3.1 free
« Reply #3 on: April 07, 2013, 01:59:12 am »
April 07, 2013, 01:59:12 am
I am having the same problem..... |:(

Hi, what are your PC specs - Quadro? etc?

wailala888

    Reputation: 0
Re: lock up at "benchmark" first run of 3.1 free
« Reply #4 on: April 07, 2013, 05:47:40 am »
April 07, 2013, 05:47:40 am
i have  a same problem....

my pc spec :
amd athlon(tm)II x4 640 processor
ATI FIRE GL V7600
8G RAM

articassassin2

    Reputation: 0
Re: lock up at "benchmark" first run of 3.1 free
« Reply #5 on: April 07, 2013, 06:13:55 pm »
April 07, 2013, 06:13:55 pm
PLZ help aswell, it doesnt work for me aswell , spec are
Processor: Intel (R) Core (TM) i5-2430m [email protected]
RAM: 4GB
64 bit operating system

Really need help please try to help any way possible !  :'(

riarchitect

    Reputation: 0
Re: lock up at "benchmark" first run of 3.1 free
« Reply #6 on: April 07, 2013, 08:39:55 pm »
April 07, 2013, 08:39:55 pm
I have the same problem,

AMD 8120- 8core processor
16 GB Ram
VGA:AMD Redeon HD 7800  version 8.950.0.0

I was really excited to learn about Lumion but  don't know what to do now :'(

sutcac

    Reputation: 1
Re: lock up at "benchmark" first run of 3.1 free
« Reply #7 on: April 08, 2013, 12:57:18 am »
April 08, 2013, 12:57:18 am
Having the same problem.  Intel i7 @ 3.20 GHz.  Nvidia GTX 590 (dual GPU) 4GB video memory.

Re: lock up at "benchmark" first run of 3.1 free
« Reply #8 on: April 08, 2013, 04:03:42 am »
April 08, 2013, 04:03:42 am
Hi all:

articassassin2
Can you please edit your post and let us know what your GPU is.

wailala888:
your GPU is an ATI FIRE GL V7600.  This only has a Passmark of 462, well below recommended minimum hardware for Lumion 3 (or even earlier versions) please refer LUMION 3: Minimum hardware requirements mentioned earlier. 

riarchitect and sutcac:
Your PC specs sound fine, thanks for advising of benchmark problem, will pass on these results to Remko who's looking after the Benchmark tool to see if he can resolve.

sutcac

    Reputation: 1
Re: lock up at "benchmark" first run of 3.1 free
« Reply #9 on: April 08, 2013, 06:27:17 am »
April 08, 2013, 06:27:17 am
Thanks.  I let it run for over 2-1/2 hours and it just hung.  Hoping for a solution soon.

Re: lock up at "benchmark" first run of 3.1 free
« Reply #10 on: April 08, 2013, 12:47:42 pm »
April 08, 2013, 12:47:42 pm
Hi

If you are experiencing this lock out problem when starting Lumion Free v3.1 (and possibly Lumion v3.1.1 update) can you please try the following hotfix option and let us know how it goes:

1. Close Lumion (Alt + F4 or Task Manager) if still running the Benchmark test and not completing.
2. Save the two files, both required, benchmark.qls and benchmark.txt, (see attached) to the C:\Users\your user name\Documents\Lumion 3 folder. See attached image.
3. If either or both files already exist there, please overwrite
4. Try running Lumion again
5. If you get the All Licenses in Use message we will need to reset your license.  Please let us know here for these Benchmark issues.

Note: this is a hotfix option at this time, and future updates will aim to have this lockout sorted.

oscarlopez

    Reputation: 8
Re: lock up at "benchmark" first run of 3.1 free
« Reply #11 on: April 08, 2013, 05:46:59 pm »
April 08, 2013, 05:46:59 pm
Same problem here, it freezes on the second pass and the hotfix doesn't fix it at all.
GeForce GTX 680M, driver 314.22
 >:(

prouthier

    Reputation: 0
Re: lock up at "benchmark" first run of 3.1 free
« Reply #12 on: April 08, 2013, 05:53:05 pm »
April 08, 2013, 05:53:05 pm
Same problem. Freezes after the second run. Quadro 4000.
The benchmark files hotfix doesn't work.

Re: lock up at "benchmark" first run of 3.1 free
« Reply #13 on: April 08, 2013, 06:31:58 pm »
April 08, 2013, 06:31:58 pm
Ok, thanks for testing this, guys.

Did the hotfix work for everyone else?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

sutcac

    Reputation: 1
Re: lock up at "benchmark" first run of 3.1 free
« Reply #14 on: April 08, 2013, 10:40:34 pm »
April 08, 2013, 10:40:34 pm
Hotfix didn't work for  me either. Nvidia GTX 590 Intel i7 @ 3.20 GHz.  Still just hangs on the Benchmark in Progress screen after running through the animation portion twice.