Author Topic: [Awaiting license registration] License Upgrades  (Read 282 times)

Mdawson

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[Awaiting license registration] License Upgrades
« on: December 12, 2016, 05:52:36 pm »
December 12, 2016, 05:52:36 pm
We recently upgraded our 6.0 licensing to 7.0.  However, it appears that we only upgraded one of two different sites that we were supporting.  We had two codes originally:

LICENSE INFORMATION REMOVED BY STAFF.

I'm pretty sure we used License Key REMOVED for the successful upgrade to 7.0.  I would now expect License Key REMOVED to be the one we REMOVED now need to upgrade, but it is not allowed through the online process and returns a "not valid key for upgrade" message.  License Key REMOVED will allow processing, but that doesn't make sense if we already used that key to upgrade one of the two sites and now the key that was designated as the other site will not upgrade.  In the end, I need two licenses to be upgraded to 7.0, one for our Austin location and one for our Richardson location.  I believe we've successfully upgraded Austin, but I need to know how to proceed with upgrading Richardson. Our need is urgent.

Re: License Upgrades
« Reply #1 on: December 12, 2016, 06:50:23 pm »
December 12, 2016, 06:50:23 pm
Hi Mdawson, welcome to the Lumion Support Forum.

Just for future reference, it's very important that you never post license numbers and activation codes here on the forum, especially in a section that can be accessed by unlicensed users.

Doing so makes it possible for other people to download your unique version of Lumion which contains embedded license data (if they have access to the Download Manager). For that reason, please keep an eye out for the 'All licenses in use' error message when starting up Lumion from now on. If you spot a computer name that's not known to you, please inform office[at]act-3d.com so that they can look up the IP address etc and if necessary, revoke your license and issue a new one.

Now, regarding the license upgrade query, I've forwarded your post (including the original license numbers) to my colleagues. They will be in touch via email as soon as possible but please note that it may take up to 24 hours before you receive a reply.

And lastly, I'd be grateful if you could please click here and follow the instructions in order to register one of your licenses.

Once you've done that, you'll get access to the full forum which is hidden until you register a license.

Please post a new topic in the General Questions section of the commercial forum to let us know that you've registered your license, so we can merge this thread and if necessary, follow up on your query later.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.