Topic: [Answered] License Server

[Loriblue]

Greetings,
I've downloaded the trial of your program and am blown away... love it so far! A couple questions I can't seem to find the answer to:
1. I had no issues logging in on the first day, but yesterday it would not login for about 1/2 hour. No message or anything, just stuck on the loading screen. That got me wondering, does the license server ever go down, or, do you ever do scheduled "maintenance" where there would be times the software would be unavailable? If so how frequent is that?
2. I do not see where you offer any money back guarantees. Is there any? I am using the 7 trial version and would just like to just do the purchase instead of having to try out the 8 (I'm assuming 8 is just going to be even better than the trial!). There is an off chance something may not work in the newer version and that's a big investment if no guarantees.
Thank you for your time.

[Morten]

Welcome, LoriBlue.

I've downloaded the trial of your program and am blown away... love it so far!

Glad to hear that!

1. I had no issues logging in on the first day, but yesterday it would not login for about 1/2 hour.

That sounds rather strange and it's almost certainly unrelated to the license server.

In the unlikely event that there were a problem with the primary license server, it would switch to the secondary server (and the tertiary server if the secondary also failed). You would have seen an error message during start-up if it were a server problem. Outages are extremely rare and there is an 'Emergency Activation' function which you can test by disabling your internet connection before starting up Lumion.

If you get a chance we'd be grateful if you could please attach a diagnostics report from the affected PC, so we can verify that your system is ok:

Knowledge Base Article: How do you attach a diagnostics report to a post?

Thanks in advance.

2. I do not see where you offer any money back guarantees. Is there any?

Yes, if you're unhappy for whatever reason, please tell us within 30 days of purchase and we'll do our best to rectify the problem. If we fail, you're entitled to a full refund.

I am using the 7 trial version and would just like to just do the purchase instead of having to try out the 8 (I'm assuming 8 is just going to be even better than the trial!).

I'd encourage you to take the very latest Lumion 8.5 Pro Trial for a spin. The render quality is much better in that version and there are lots of other new features and improvements in 8.0, 8.3 and 8.5.

Knowledge Base article: Is there a Trial version of Lumion?

[Loriblue]

Thank you for the quick response. Great to know you have additional servers. I've attached the report you requested. I imagine it may just have been something on my end then.

[peterm]

Thanks for the Diagnostics Report Loriblue.  Everything looks fine.  There are no logged errors by Windows on network issues.  There's four unrelated errors on Lumion app crashes, but no other details.  Have you had Lumion crash unexpectedly? And do you know what the power supply is for the PC?

Overall, You have a good system for Lumion simple to very complex Scenes with the GTX 1070.  Refer Which graphics card do you need?

It's not critical, but your PC currently has a graphics driver version that's now slightly out of date (March).  The most recent is Version 398.36 - WHQL Release Date Tue Jun 26, 2018.  Download from here.

It is also recommended to install GeForce Experience which provides for auto-updating of the drivers.

Yes, access problems might have been due to some local/regional network issue. 

Let us know if you get that problem again.