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Author Topic: [Resolved]: License locked, need to unlock our license  (Read 1721 times)

drusli88

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[Resolved]: License locked, need to unlock our license
« on: April 09, 2015, 12:28:29 am »
April 09, 2015, 12:28:29 am
Lost internet connection on laptop before being able to return the license for lumion 5.3.  Now cannot access the software.  How do we have the license unlocked?  When we try and open the program on the computer it had been opened on, it says it is open on that computer.  This is not the case.

Re: License locked, need to unlock our license
« Reply #1 on: April 09, 2015, 01:01:17 am »
April 09, 2015, 01:01:17 am
Hi drusli88, please click here to register your license on your forum profile page, so we can reset the license.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: License locked, need to unlock our license
« Reply #2 on: April 09, 2015, 01:25:38 am »
April 09, 2015, 01:25:38 am
update:  is this in relation to this request: Reset License for Lumion 5.3?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: [Resolved]: License locked, need to unlock our license
« Reply #3 on: September 19, 2015, 01:00:48 am »
September 19, 2015, 01:00:48 am
Hi Richard

As you now have a license registered to the forum, I have moved your posts to the relevant Board: see License is In Use
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.