Isue with the software

Author Topic: Isue with the software  (Read 823 times)

dzms

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Isue with the software
« on: October 15, 2014, 01:57:49 am »
October 15, 2014, 01:57:49 am
Hello
I recently downloaded a trial version of your product, but it seems that there is an issue with the graphics.

Something is going wrong after I start the software and I choose a scnerery, the screen turns into some kind of aweful black + white blinding pixelation (even the tabs).
I don't think there is an issue with my laptop's hardware. I've got an MSI gs70 stealth with Nvidia GTX860M 2gb dedicated graphics 16gb ram and 1terra hard drive with 120gb ssd, so I think that should be ok for lumion.  I've installed it again n again but the issue persists.

If you have encountered a similar issue again please let me know how to resolve this as I'm really interested in getting this software.

 Kind Regards

Re: Isue with the software
« Reply #1 on: October 15, 2014, 02:10:13 am »
October 15, 2014, 02:10:13 am
hi dzms

Can I just re-check; Trial version or Free version?  And if so which version number?

Have you set Lumion to work with your dedicated GPU? 
re Lumion may not be assigned to the dedicated GPU: LUMION 4: Read this if you are using a laptop PC.

dzms

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Re: Isue with the software
« Reply #2 on: October 15, 2014, 04:45:13 am »
October 15, 2014, 04:45:13 am
Oops that was the problem indeed, I just hadn't done this procedure again!
The software now worls absolutely brilliant and looks amazing, I can't wait to test it.

Thank you very much for your help!
Kind Regards