Topic: Installation Problems of full version

[mischa]

Dear support,

I bought myself the full version because I liked the demo version of lumion. You sent me the downloadlink, which I downloaded instantly. The filesize is 1.730.782 KB. When I do a right click on the downloaded file the system halts and nothing happens. The process does not answer anymore and even after 30 minutes still the same and the only thing to do is to kill the process with taskmanager. I downloaded the file a second time. Same thing. I tested this file on 3 pcs, two with windows vista ultimate 64 bit and one with windows xp 32. I am not able to open it (as administrator) or install the file. I never had something like that before and don t know what is wrong. Can you help me with this problem? Someone else encountered this problem or knows a solution for that strange effect.

Thx Mischa

[Ferry]

Well one thing I noticed is that you should run the file locally. If you intall it while starting on a network it doesn't seem to work. We didn't sign the exe which might give the problem so I'll see if we can sign it and see if that solves this problem.

[mischa]

Thx for the quick reply. The second time I downloaded it directly on a local pc and started it from the harddisk, same effect...

[mischa]

The first time I downloaded it on my server. At the moment I am not able to delete or do anything with this file, as oon as I click on it the process gets stucked.

[Ferry]

Downloading it also at this moment to see if there is a problem. Though I didn't hear anything from other customers who downloaded the full version. 

[mischa]

Will I also get a DVD of the Software with the usb stick?

Hope someone will find a solution for my problem. I already tried several things, but no success.

[See3D.be]

Yes you get a box with dvd and usb dongle.

 

Untill now no other download issues reported

[Ferry]

Did you get my personal message on this forum?

[Ferry]

Just downloaded the full version.

 

It first asks me if I really want to start since the exe is unsigned.

 

After that 1 second later I get the white background of Lumion and the lumion install dialog.

 

I downloaded the setup with google chrome.

 

So I can only think of 2 reasons. 

 

1. You are not allowed to start non signed exes by virus/secturity settings.

2. For some reason your download corrupted.

[mischa]

I am downloading the new file and will try it again. I downloaded the first file with the internet explorer and once with mozilla. Normally my virus protection system reacts after double clicking and asks me if I realy want to start this exe. It scans the files but if it finds something suspicious the scanner asks me what to do. I did not get such a message, so it must be something else after my opinion. Maybe because it is not signed, but I installed already unsigned files and normally Microsoft gives a message if that is ok and that is all.

[bigkahuna]

Could it be that the problem is being caused by the virus scanner?  Perhaps because the file is so large the scanner doesn't complete the scan of the file.  Maybe if you turned off the virus scanner until after the file is downloaded and installed it might work.

 

Also, am I reading this right that the full version is over 1 GB?  Perhaps a better way to post the file might be through anonomous FTP instead?

[Ferry]

It indeed is a 1.7 gb exe installer.

 

I am not sure if the download itself is the problem.

[mischa]

Downloaded the file: same problem

I tried it on two further pcs both with windows 7, it does not work, one of these pcs was not of my office. Nobody else encounters that problem?

[mischa]

will try to click it after deactivating my virus scanner (then file is 1.7 gig big)

[Ferry]

How big was the file before then?

 

The exact size my screen says of the setup is:

 

Size         :   1.772.320.090

Size on disk    :   1.772.322.816