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Author Topic: Installation of 3.1.2 Free  (Read 4622 times)

charlv

    Reputation: 1
Installation of 3.1.2 Free
« on: May 20, 2013, 11:55:08 am »
May 20, 2013, 11:55:08 am
Hi I have a client who has installation issues on two PCs installing 3.1.2. It gives and error saying the following file is missing: msvcp110.dll

Can anyone tell me how to resolve this please? Should I reinstall .net framework? Visual C or another MS app?

Thanks
Charl

Re: Installation of 3.1.2 Free
« Reply #1 on: May 20, 2013, 12:53:00 pm »
May 20, 2013, 12:53:00 pm
In brief:  try C:\Program Files\Lumion Free 3.1.2\Redist2010 \vcredist_x64.exe as part of the Lumion installer that may repair the VC runtime files, this is for a 64 bit system, vcredist_x86.exe for 32 bit.

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From a browse on the internet, it seems that such a report generally occurs when the PC's registry has a wrong entry for that file.

There are two general options:
1. run a registry tool to scan and do fixes on the registry.  No recommendations on what tool and considerable care must be taken using such tools, only use a previously trusted one.

2. the file itself is installed as part of the Microsoft® C Runtime Library 2010, so it may be easier to try a re-install/repair.  It would seem the safer way to go, and generally does not take too long for the installer to verify existing files and do the update.  Re-boot afterwards.  

There is a file: vcredist_x64.exe as part of the Lumion installer that may repair or re-install, this is for a 64 bit system install only,  see C:\Program Files\Lumion Free 3.1.2\Redist2010 (make sure its the 2010 and not the 2011 file).  If the client has a 32 bit system then you may find a similar vcredist_x86.exe to use.

Alternatively, the runtime distribution can be obtained from Microsoft downloads.

Note: this reply is provided as is with no express or implied warranty  :-D etc, if the client does not have a PC Technician to provide support then please also search the web for possible solutions.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Installation of 3.1.2 Free
« Reply #2 on: May 21, 2013, 04:44:26 pm »
May 21, 2013, 04:44:26 pm
If you want to be on the safe side, please ask your client to install VS Redist 2008, 2010 and 2012:
http://support.microsoft.com/kb/2019667

The upcoming Lumion 3.2 will include those 3 redistributables, so people with pristine Windows installations won't have to do this manually anymore.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

charlv

    Reputation: 1
Re: Installation of 3.1.2 Free
« Reply #3 on: May 22, 2013, 03:18:59 pm »
May 22, 2013, 03:18:59 pm
Ok thanks for the help.

charlv

    Reputation: 1
Re: Installation of 3.1.2 Free
« Reply #4 on: May 27, 2013, 01:07:14 pm »
May 27, 2013, 01:07:14 pm
I uninstalled Lumion Free, switched off the AV and installed the mentioned Redist files. Reinstalled and all is working.

Thanks for the help.

Re: Installation of 3.1.2 Free
« Reply #5 on: May 27, 2013, 01:58:00 pm »
May 27, 2013, 01:58:00 pm
Great, thanks for advising its resolved :).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.