This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: [Answered] Installation Free Version  (Read 639 times)

Erikapigni

    Reputation: 0
[Answered] Installation Free Version
« on: May 04, 2017, 04:03:19 pm »
May 04, 2017, 04:03:19 pm
Hello
I try to install Lumion latest free version
But the installation goes on for 6 hours and it isn't finished yet.
Is it normal?
Thanks
Erika Pigni
Logged

Morten

Re: Installation Free Version
« Reply #1 on: May 04, 2017, 04:58:42 pm »
May 04, 2017, 04:58:42 pm
Hi Erika, no - that's definitely not normal. :)

I assume that the Lumion Download Manager has finished downloading all of the installation files, and that the actual installation is not proceeding, right?

If so, it's almost certainly something on your PC that's preventing the Lumion installer from writing to the harddrive. This can either be Windows (if your user account hasn't got sufficient write permissions), or anti-virus software that won't let the installer add all of the files.

Does it work if you temporarily disable your internet connection and anti-virus software, right-click on the Lumion installer executable file, and select 'Run as administrator'?
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up