Topic: I registered my key on the site, before of de-activate my version ultimate!

[OBRASSE]

I have Lumion ultimat, I bought an evolution PRO.
Regrettably, I registered my key on the site, before of de-activate my version ultimate!
I can not de-activate.
I deleted the file ppp, but nothing changes.
How can it be done ?
merci

[Arthur]

I have Lumion ultimat, I bought an evolution PRO.
Regrettably, I registered my key on the site, before of de-activate my version ultimate!
I can not de-activate.
I deleted the file ppp, but nothing changes.
How can it be done ?
merci

Hi,

It seemed that your registered the upgrade key next to your original one (which should not be possible, but it is apparently a bug in the website). I fixed it, so you should now be able to use your key. Apologies for the inconvenience.

Arthur

[OBRASSE]

Merci beaucoup !
All is right.