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Author Topic: I registered my key on the site, before of de-activate my version ultimate!  (Read 881 times)

OBRASSE

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I registered my key on the site, before of de-activate my version ultimate!
« on: August 29, 2012, 12:09:49 pm »
August 29, 2012, 12:09:49 pm
I have Lumion ultimat, I bought an evolution PRO.
Regrettably, I registered my key on the site, before of de-activate my version ultimate!
I can not de-activate.
I deleted the file ppp, but nothing changes.
How can it be done ?
merci
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Arthur

Re: I registered my key on the site, before of de-activate my version ultimate!
« Reply #1 on: August 29, 2012, 12:26:54 pm »
August 29, 2012, 12:26:54 pm
Quote from: OBRASSE on August 29, 2012, 12:09:49 pm
I have Lumion ultimat, I bought an evolution PRO.
Regrettably, I registered my key on the site, before of de-activate my version ultimate!
I can not de-activate.
I deleted the file ppp, but nothing changes.
How can it be done ?
merci

Hi,

It seemed that your registered the upgrade key next to your original one (which should not be possible, but it is apparently a bug in the website). I fixed it, so you should now be able to use your key. Apologies for the inconvenience.

Arthur
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OBRASSE

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Re: I registered my key on the site, before of de-activate my version ultimate!
« Reply #2 on: August 29, 2012, 04:45:21 pm »
August 29, 2012, 04:45:21 pm
Merci beaucoup !
All is right.
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