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Author Topic: [Awaiting Staff Reply] i havent gotten the email with my key  (Read 332 times)

Jadame97

    Reputation: 0
[Awaiting Staff Reply] i havent gotten the email with my key
« on: October 25, 2019, 03:41:56 pm »
October 25, 2019, 03:41:56 pm
Immediately after you sign up and plug in your university name and your name and date of birth you hit continue and then  get a pop up saying that an email had been sent to me but a email never got sent to me. and it says that a key has been sent to my email that i should check my spam folder if i havent received it but i have nothing. does anybody know whats going on?

Re: i havent gotten the email with my key
« Reply #1 on: October 25, 2019, 03:57:36 pm »
October 25, 2019, 03:57:36 pm
Hi Jadame97,

Sorry that you are not receiving the 'Getting started with Lumion' email.

Please wait while my colleague is having a look at your case.

Thanks.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Jadame97

    Reputation: 0
Re: i havent gotten the email with my key
« Reply #2 on: October 25, 2019, 04:00:31 pm »
October 25, 2019, 04:00:31 pm
Thank you i appreciate that and this is the box that is being displayed.

Re: [Awaiting replies] i havent gotten the email with my key
« Reply #3 on: October 25, 2019, 04:30:29 pm »
October 25, 2019, 04:30:29 pm
Thanks for the screenshot, Jadame97.

One of our colleagues will be looking at your case soon.

If you click on 'Notify' at the top/bottom of this Topic, you'll automatically receive an email alert the next time we reply.

Thanks for your patience.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.