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Author Topic: [Answered] How do I recover my Lumion license?  (Read 331 times)

Arthur Ferreira

    Reputation: 0
[Answered] How do I recover my Lumion license?
« on: February 05, 2019, 06:06:34 pm »
February 05, 2019, 06:06:34 pm
Back at Lumion 2.5 we registered a license under one of our employees office e-mail address.

We need to recover the password for this license, but there is no option anywhere to do that.

Apparently this e-mail is not registered in the Support Forum which is the only place where there's a password recovery option available. There is no password recovery option within the software either.

What do I do?

Re: How do I recover my Lumion license?
« Reply #1 on: February 05, 2019, 06:08:21 pm »
February 05, 2019, 06:08:21 pm
Hi Arthur, please wait while we look up your details.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: How do I recover my Lumion license?
« Reply #2 on: February 05, 2019, 06:10:53 pm »
February 05, 2019, 06:10:53 pm
There's unfortunately no License Keys that are registered under your domain name (gr*p*h*a.com.br).

Please forward all the information you can think of that might help us locate your records in the order/license database to uploads[at]lumion.com (replace [at] with @).

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Arthur Ferreira

    Reputation: 0
Re: [Answered] How do I recover my Lumion license?
« Reply #3 on: February 05, 2019, 06:14:54 pm »
February 05, 2019, 06:14:54 pm
The license is under a different e-mail, domain @ema-arq.com.br

Re: [Answered] How do I recover my Lumion license?
« Reply #4 on: February 05, 2019, 06:16:00 pm »
February 05, 2019, 06:16:00 pm
Thanks, we will contact you via email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.