Author Topic: [Awaiting reply] Help request  (Read 149 times)

Meems

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[Awaiting reply] Help request
« on: October 16, 2017, 03:13:56 pm »
October 16, 2017, 03:13:56 pm
Hello sorry I am new to lumion
And from few days i had a problem, icons like materials, move, build .... etc. are smaller in size than before
I can barely read what is written
Can you please help me?  :'(
How can i take it back to its original size

Re: Help request
« Reply #1 on: October 16, 2017, 03:26:36 pm »
October 16, 2017, 03:26:36 pm
Hi Meems, welcome. :)

Which version of Lumion are you using? Lumion 6.5.1 Pro?

(This is shown on the Settings screen)
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Meems

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Re: [Awaiting reply] Help request
« Reply #2 on: October 16, 2017, 03:41:27 pm »
October 16, 2017, 03:41:27 pm
Thank you Morten for your reply.
It's 7.4

Re: [Awaiting reply] Help request
« Reply #3 on: October 16, 2017, 03:50:00 pm »
October 16, 2017, 03:50:00 pm
Can you attach a screenshot of the Settings screen please? (With the version number visible)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Meems

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Re: [Awaiting reply] Help request
« Reply #4 on: October 16, 2017, 03:57:23 pm »
October 16, 2017, 03:57:23 pm
Yes of course, it's in my job computer, i left home already
I'll attach it tomorrow

Re: [Awaiting reply] Help request
« Reply #5 on: October 16, 2017, 04:29:47 pm »
October 16, 2017, 04:29:47 pm
Thank you.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Meems

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Re: [Awaiting reply] Help request
« Reply #6 on: October 17, 2017, 03:08:49 pm »
October 17, 2017, 03:08:49 pm
Sorry it's 7.3 not 7.4

Re: [Awaiting reply] Help request
« Reply #7 on: October 17, 2017, 03:32:57 pm »
October 17, 2017, 03:32:57 pm
Thank you.

The next step is to follow these instructions to register your license:

Knowledge Base article: How do you register your License Key and get technical support?

Doing so will give you access to the full forum for registered users (which is hidden until you register a license). Please note that this forum topic will no longer be visible to you after registering a license, so please post a new topic in the 'General questions' section when you are done. We will then merge both topics and reply to your question.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.