This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: [Awaiting reply] Help request  (Read 696 times)

Meems

    Reputation: 0
[Awaiting reply] Help request
« on: October 16, 2017, 03:13:56 pm »
October 16, 2017, 03:13:56 pm
Hello sorry I am new to lumion
And from few days i had a problem, icons like materials, move, build .... etc. are smaller in size than before
I can barely read what is written
Can you please help me?  :'(
How can i take it back to its original size
Logged

Morten

Re: Help request
« Reply #1 on: October 16, 2017, 03:26:36 pm »
October 16, 2017, 03:26:36 pm
Hi Meems, welcome. :)

Which version of Lumion are you using? Lumion 6.5.1 Pro?

(This is shown on the Settings screen)
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Meems

    Reputation: 0
Re: [Awaiting reply] Help request
« Reply #2 on: October 16, 2017, 03:41:27 pm »
October 16, 2017, 03:41:27 pm
Thank you Morten for your reply.
It's 7.4
Logged

Morten

Re: [Awaiting reply] Help request
« Reply #3 on: October 16, 2017, 03:50:00 pm »
October 16, 2017, 03:50:00 pm
Can you attach a screenshot of the Settings screen please? (With the version number visible)
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Meems

    Reputation: 0
Re: [Awaiting reply] Help request
« Reply #4 on: October 16, 2017, 03:57:23 pm »
October 16, 2017, 03:57:23 pm
Yes of course, it's in my job computer, i left home already
I'll attach it tomorrow
Logged

Morten

Re: [Awaiting reply] Help request
« Reply #5 on: October 16, 2017, 04:29:47 pm »
October 16, 2017, 04:29:47 pm
Thank you.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Meems

    Reputation: 0
Re: [Awaiting reply] Help request
« Reply #6 on: October 17, 2017, 03:08:49 pm »
October 17, 2017, 03:08:49 pm
Sorry it's 7.3 not 7.4
Logged

Morten

Re: [Awaiting reply] Help request
« Reply #7 on: October 17, 2017, 03:32:57 pm »
October 17, 2017, 03:32:57 pm
Thank you.

The next step is to follow these instructions to register your license:

Knowledge Base article: How do you register your License Key and get technical support?

Doing so will give you access to the full forum for registered users (which is hidden until you register a license). Please note that this forum topic will no longer be visible to you after registering a license, so please post a new topic in the 'General questions' section when you are done. We will then merge both topics and reply to your question.

Thanks in advance.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up