HELP NEEDED! invalid key???

Author Topic: HELP NEEDED! invalid key???  (Read 19761 times)

LB

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HELP NEEDED! invalid key???
« on: February 12, 2014, 12:27:11 pm »
February 12, 2014, 12:27:11 pm
Hi Lumion staff,

While trying to load into the companies Lumion 4.0.1 it is coming up with invalid key. And when I entered this into Lumion Account info on the forum it says it is an existing but invalid key??

Can you please help us with this.

Best,

LB

Re: HELP NEEDED! invalid key???
« Reply #1 on: February 12, 2014, 03:12:20 pm »
February 12, 2014, 03:12:20 pm
Hi LB, please forward your license key as well as a link to this forum thread to info [at] act-3d.com.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

LB

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Re: HELP NEEDED! invalid key???
« Reply #2 on: February 12, 2014, 03:30:22 pm »
February 12, 2014, 03:30:22 pm
Cheers,

That's done

Re: HELP NEEDED! invalid key???
« Reply #3 on: February 12, 2014, 03:58:43 pm »
February 12, 2014, 03:58:43 pm
Thank you.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

LB

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Re: HELP NEEDED! invalid key???
« Reply #4 on: February 12, 2014, 05:30:24 pm »
February 12, 2014, 05:30:24 pm
Any idea when I will get a response from this email? It quite important we get this up and running very soon.


Re: HELP NEEDED! invalid key???
« Reply #5 on: February 12, 2014, 06:00:05 pm »
February 12, 2014, 06:00:05 pm
Hi LB, The office closed an hour ago, so unless they happen to check the email after hours, you may have to wait till tomorrow (GMT).

All I can do at my end is to look up your license number in the database to see if it exists (please forward your license number to morten [at] act-3d.com as I haven't got access to the office email inbox).

However, if there is a problem (and the 'invalid key' suggests that is the case), my colleagues will have to investigate the problem - it's not possible to say in advance how long this investigation will take, but I will obviously ask them if they've spotted anything unusual tomorrow morning (GMT).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

LB

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Re: HELP NEEDED! invalid key???
« Reply #6 on: February 12, 2014, 06:11:34 pm »
February 12, 2014, 06:11:34 pm
I have forwarded you the email.

Thank you very much for your help

LB

Re: HELP NEEDED! invalid key???
« Reply #7 on: February 12, 2014, 06:28:24 pm »
February 12, 2014, 06:28:24 pm
Thank you - I've had a look but unfortunately I can't see anything in the license database that would explain why the license key would be invalid.

No other choice than to wait till tomorrow morning then...

I hope this won't cause too much inconvenience.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: HELP NEEDED! invalid key???
« Reply #8 on: February 12, 2014, 07:11:13 pm »
February 12, 2014, 07:11:13 pm
The key is valid so you can use it to download and run Lumion.
For some reason the system seems to refuse to register Lumion 4 NFR keys. I will look into that as soon as I can. You get support through this General Discussion Area anyway so you will be able to use Lumion and get support.

Arthur

LB

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Re: HELP NEEDED! invalid key???
« Reply #9 on: February 13, 2014, 11:38:42 am »
February 13, 2014, 11:38:42 am
Hi,

Im a little confused here. So what is being done? and when will I be able to use Lumion again? because when I open it it just comes up with a page that says 'invalid key' In red with a refresh button above it. and that is all that happens.


Re: HELP NEEDED! invalid key???
« Reply #10 on: February 13, 2014, 12:02:01 pm »
February 13, 2014, 12:02:01 pm
Hi LB, one of my colleagues will contact you via email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

LB

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Re: HELP NEEDED! invalid key???
« Reply #11 on: February 13, 2014, 12:06:29 pm »
February 13, 2014, 12:06:29 pm
great. thank you

LB

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Re: HELP NEEDED! invalid key???
« Reply #12 on: February 13, 2014, 04:57:19 pm »
February 13, 2014, 04:57:19 pm
Hi,

Any Idea when I will be contacted? Work is taking a bit of a hit with Lumion not working.

Re: HELP NEEDED! invalid key???
« Reply #13 on: February 13, 2014, 06:26:28 pm »
February 13, 2014, 06:26:28 pm
Hi LB, Arthur mentioned that there was a note saying that your NFR license key had been disabled "... as agreed with Bill Park". Please stand by until my colleagues get back to you.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: HELP NEEDED! invalid key???
« Reply #14 on: February 14, 2014, 03:03:09 pm »
February 14, 2014, 03:03:09 pm
Please check your inbox (it turns out CADPoint in the UK was supposed to contact you regarding this. My colleagues already forwarded your questions to them but perhaps they did not have time to reply yet).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.