Topic: Hard work buying Lumion!!!

[blendman]

Hi there,

I'm finding it hard work to purchase Lumion.  For starters last Thursday I did my Visa transaction three times - only to find it had been denied.  I went to my bank and had two people confirm nothing stopping my transaction - creditcard is fine - try again.  Saturday - tried again - no luck so went through PalPay, only to have a message saying checking and will provide a code in 2-3 days time...! but still no sign that I've purchased!!!!!?

I'm wondering whether this is meant to be, or just a bad omen, and just give up!!

am I the only one to have this trouble...?

[ilwedritschel]

no you are not alone.

y had the same trouble with avantgate.
after 5 days or so i call with avantgate, to stop buying lumion.
5 minits later i get the code for the lumions.

[blendman]

So are you suggesting I ring Avangate and ask them to stop the order???  As far as the transaction is concerned, they still haven't accepted it, so how can I cancell???

[See3D.be]

If the payment transaction is completed you get the code send out directly.
So it more a payment/creditcard/bank issue then Lumion sales it self.

[blendman]

My bank has made it very clear, it is not my credit card.

[Arthur]

Hi,

Can you contact [email protected] with your company/order info? We will then handle the order directly.

Arthur

[blendman]

Thanks Arthur, I will now do.

[Remko]

FYI your name is not in the order database of Avantgate so I think the order did not come through. Like Arthur said, we advise you to send us an email so we can make sure this is handled properly.

[blendman]

I've just sent an e-mail to your sales department.  Many thanks to you for your kind help.