June 13, 2011, 06:13:08 pm
First of all, I think we can all agree that the launch of Service Pack 2 has not been without glitches, for example the problems with the 64-bit version and the fact that some users were unable to activate Lumion. [...] It's been frustating for us as well that this didn't go as planned, and on behalf of the Lumion team, please accept our apologies. To put it bluntly, this blows and we want to do better next time!
The link to the 64-bit version was removed as soon as Arthur was informed about the problem, and you were advised to download the 32-bit version until further notice. Two days ago we posted an unofficial patch, so that people who still preferred to use the 64-bit version could give it a spin.
The problems that the patch addressed were as follow:
- Lumion 1 Service Pack 2 64-bit won't start up
- Trees & Plants plugin pack is not working
Today, Arthur has also fixed an issue that made it impossible for a minority of Windows and Mac/Bootcamp to activate both Lumion 1 SP2 32-bit and 64-bit.
About 1 hour ago he finished compiling fresh installers of the 32-bit version and the 64-bit version that include all bug fixes, and I'm currently downloading them for internal testing.
If both versions work as expected, the download links will be made public tomorrow morning (CET).
If your problem has not been addressed above, please PM me via the forum messaging system or email me directly (I've provided my email address in several posts, including in my reply to the post where you are complaining about the new pricing policy).