Topic: free download question

[Sbutler88]

I have requested to download the free trail, but I haven't gotten an email yet. It's been 4-5 hours and I've tried it 3 times. Has anyone run into this before?

Thanks,

Steve

[peterm]

Hi

Thanks for your interest in Lumion.

You should receive an email within 10 minutes of completing the form.

Have you checked your junk email bin?

[Sbutler88]

Yes, I have checked it several times and it's not in the Junk folder. I have requested 3 times now, no luck

[peterm]

Hmmm, OK not sure why.

I have sent you a test email to your forum profile email address.  If received, and if it's the same as you put in the form then, perhaps the download email is being blocked in your email or elsewhere maybe at your ISP email server.

If you receive, I'll ask the office to try some other means to get the email to you.

edit: office emailed to resolve