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Author Topic: free download question  (Read 1323 times)

Sbutler88

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free download question
« on: July 10, 2014, 12:33:36 am »
July 10, 2014, 12:33:36 am
I have requested to download the free trail, but I haven't gotten an email yet. It's been 4-5 hours and I've tried it 3 times. Has anyone run into this before?

Thanks,

Steve
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peterm

Re: free download question
« Reply #1 on: July 10, 2014, 12:46:33 am »
July 10, 2014, 12:46:33 am
Hi

Thanks for your interest in Lumion.

You should receive an email within 10 minutes of completing the form.

Have you checked your junk email bin?
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Sbutler88

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Re: free download question
« Reply #2 on: July 10, 2014, 09:16:35 pm »
July 10, 2014, 09:16:35 pm
Yes, I have checked it several times and it's not in the Junk folder. I have requested 3 times now, no luck
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peterm

Re: free download question
« Reply #3 on: July 11, 2014, 12:41:07 am »
July 11, 2014, 12:41:07 am
Hmmm, OK not sure why.

I have sent you a test email to your forum profile email address.  If received, and if it's the same as you put in the form then, perhaps the download email is being blocked in your email or elsewhere maybe at your ISP email server.

If you receive, I'll ask the office to try some other means to get the email to you.

edit: office emailed to resolve
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
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