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Author Topic: [Awaiting reply] Forum Log in  (Read 514 times)


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[Awaiting reply] Forum Log in
« on: February 27, 2020, 04:14:02 pm »
February 27, 2020, 04:14:02 pm
Ive tried logging into the forum with my licensed profile says my password is incorrect and wont allow me to change it. Is there a way to get it reset? My username is whk51788

Re: Forum Log in
« Reply #1 on: February 27, 2020, 04:36:40 pm »
February 27, 2020, 04:36:40 pm
Hi whk88, sorry about that.

We will be upgrading to new forum software soon and for that reason, it is no longer possible to retrieve your password from this forum or to make changes to your account settings.

Your display name, email address and password will automatically be transferred to your new Lumion account and the current forum will become read-only.

Sorry about the inconvenience until we switch to the new forum software (which does let you retrieve passwords).

Is there anything we can help with in the meantime?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.