Author Topic: [Resolved] Forum account not working  (Read 749 times)

Mckillip

    Reputation: 0
[Resolved] Forum account not working
« on: December 01, 2016, 03:07:52 am »
December 01, 2016, 03:07:52 am
Morton or Peter, I don't know what has happened but today when I log into the forum it takes me to a support section and nothing is listed??? As you can see I had to create another account to even post help.

Can you reset my account?

Mckillip

    Reputation: 0
Re: Forum account not working
« Reply #1 on: December 01, 2016, 03:19:00 am »
December 01, 2016, 03:19:00 am
Here is a screen shot of where it takes me. No profile tab, no other links?

Re: Forum account not working
« Reply #2 on: December 01, 2016, 03:32:54 am »
December 01, 2016, 03:32:54 am
Hi Chris

Very strange.  Do not recall anyone that is registered being blocked or unable to access before.  I'll see what is in your Account and Profile. 

Re: Forum account not working
« Reply #3 on: December 01, 2016, 03:38:00 am »
December 01, 2016, 03:38:00 am
It looks like the change in your access settings the other day that Morten tried to enable after you asked about for accessing the Demo and Trial Section has worked  :-D, but too well  :D, or basically not at all. 

I'll see what I can do to fix.  It might mean that you will indeed have to have two Accounts, with one for the Demo Section.

Re: Forum account not working
« Reply #4 on: December 01, 2016, 03:41:26 am »
December 01, 2016, 03:41:26 am
OK try now to log in with your usual login.  It 'should' give you access to both sections as a Licensed user, and to the Demo and Trial Section.

Please let me know here if access is now OK.

Mckillip

    Reputation: 0
Re: [Awaiting Reply] Forum account not working
« Reply #5 on: December 01, 2016, 06:14:01 pm »
December 01, 2016, 06:14:01 pm
It is back working, no big deal on the other topic.... Better to see the forum with two accounts than nothing at all.

Thanks again,
Chris

Re: [Resolved] Forum account not working
« Reply #6 on: December 01, 2016, 06:25:20 pm »
December 01, 2016, 06:25:20 pm
Sorry about that, Chris. I was hoping I could give you permission to read the posts in this section in addition to the hidden sections for commercial users, but apparently that's not working. I'll take another look once the 7.0.1 dust has had time to settle.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Mckillip

    Reputation: 0
Re: [Awaiting reply] Forum account not working
« Reply #7 on: December 01, 2016, 06:59:03 pm »
December 01, 2016, 06:59:03 pm
Thanks for making the effort. Just a side note:

I know that some of us "registered users" really gave good input to topics and new users that were on that board.
I also understand the management of taking care of moving stuff due to people starting new topics in the incorrect sections.

Food for Thought.
Chris

Re: [Awaiting reply] Forum account not working
« Reply #8 on: December 01, 2016, 07:37:39 pm »
December 01, 2016, 07:37:39 pm
Thanks for the feedback, Chris - we appreciate that.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Daman-Lechtenberger,PC

    Reputation: 24
Re: [Further Investigation] Forum account not working
« Reply #9 on: December 02, 2016, 05:32:02 pm »
December 02, 2016, 05:32:02 pm
Yea!!!! It worked.
I will email you and you can close this.

Thanks Guys,

Chris

Re: [Further Investigation] Forum account not working
« Reply #10 on: December 02, 2016, 06:14:59 pm »
December 02, 2016, 06:14:59 pm
Excellent! (I've replied to your email)

Have a good weekend.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Hammen

    Reputation: 0
Re: [Resolved] Forum account not working
« Reply #11 on: December 16, 2016, 03:41:31 am »
December 16, 2016, 03:41:31 am
Hello, I am pleased to join with everyone. I hope we have the same goals. That is success And everyone is like that. :-D :+ O+ 

Re: [Resolved] Forum account not working
« Reply #12 on: December 16, 2016, 03:59:47 am »
December 16, 2016, 03:59:47 am
Welcome to the Lumion Support Center Hammen.  :)

If you do have a licensed version of Lumion, then please don't forget to update your forum Account with your license key (click here, scroll to the bottom and enter your license number).  This will give you full access to the Support Center, community and resources.