Author Topic: [Awaiting reply] Error When Downloading  (Read 137 times)

Sford

    Reputation: 0
[Awaiting reply] Error When Downloading
« on: July 19, 2018, 04:49:55 pm »
July 19, 2018, 04:49:55 pm
Just finished the download process of the trial version, and I got an error window pop up after.

Can't remember what it said, Access Denied or something along those lines..

I'm redownloading again.

Any ideas? Thanks,

Re: Error When Downloading
« Reply #1 on: July 19, 2018, 05:47:32 pm »
July 19, 2018, 05:47:32 pm
Hi Sford, the 'Access denied' message means that something on the computer is preventing Lumion from writing the installation files to the harddrive.

It's usually a lack of Windows permissions or overzealous anti-virus/firewall/security software that's causing this problem.

1. Do you know how to add exclusions for the Lumion installer executable file in your anti-virus/firewall/security software?

2. Do you know how to check if your Windows User Account is an 'administrator' account? Alternatively, try right-clicking on the 'Download Manager' executable file and select 'Run as administrator'.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.