September 05, 2019, 06:08:10 am
Welcome. We can help with that.
Please register your License Key
in your Support Account. See Step 2
. our Knowledge Base
article: How do you get technical support?
Once you have done that, let us know here in ths topic so we can move it to the right board, and reply to your question. Thanks in advance.
Also, let us know what version of Windows and what media player you are trying to open the file with.