Author Topic: Error occured using lumion  (Read 1100 times)

Error occured using lumion
« on: October 19, 2012, 08:39:12 am »
October 19, 2012, 08:39:12 am
Dear Mod!
I am have been error when selected a Scene when start lumion. Please, Mod Help me fix this problem
ThankS

ADMIN: IMAGES DELETED

Re: Error occured using lumion
« Reply #1 on: October 20, 2012, 11:58:57 am »
October 20, 2012, 11:58:57 am
Hi huynewbc,

1) Did you check if your hardware meets the minimum requirements?
http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/

2) If you're using a laptop with 2 graphics cards (Intel HD and AMD or Nvidia) please read this:
http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/

3) Please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card, Windows version and hardware you are using.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Error occured using lumion
« Reply #2 on: January 24, 2013, 05:54:18 pm »
January 24, 2013, 05:54:18 pm
Hi huynewbc, we can't find any Lumion Pro 2.5 licenses attached to your account.

Can you forward the email that you received with your license details to arthur [at] act-3d.com please?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Error occured using lumion
« Reply #3 on: January 25, 2013, 01:46:26 pm »
January 25, 2013, 01:46:26 pm
You have been banned from the Lumion forum on suspicion of using an illegal version of Lumion.

If you believe that the ban is unwarranted, please send your license information to:
info [at] act-3d.com.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.