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Author Topic: [Answered] Error  (Read 4362 times)

m20adil

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[Answered] Error
« on: August 10, 2018, 08:25:07 pm »
August 10, 2018, 08:25:07 pm
MY Computer :HP xw8600 Workstation: 8GB Ram :6GB Graphics Card...I have directX 11 updated....And Nvidia Quadro FX 4800.........But Showing Error:Lumion 6.5 and Newer requires a graphics card that supports DirectX 11.The Specified device interface or feature level is not supported on this system.......Please Help :'( :'( :'(

Re: Error
« Reply #1 on: August 10, 2018, 08:51:03 pm »
August 10, 2018, 08:51:03 pm
Welcome, m20adil.

Sorry but your Nvidia Quadro FX 4800 graphics card is unfortunately unsuitable for Lumion. It only gets 1001 PassMark points and a minimum of 2,000 points are required to be able to work on simple scenes in Lumion. :-\

Have you got a different PC you can use?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

m20adil

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Re: [Answered] Error
« Reply #2 on: August 13, 2018, 10:48:53 am »
August 13, 2018, 10:48:53 am
No i have no another pc.....please recommend a nvidia graphics card that run lumion easily....4gb...price normal not very high... :-\

Re: [Answered] Error
« Reply #3 on: August 13, 2018, 10:54:36 am »
August 13, 2018, 10:54:36 am
We would recommend a GTX 1060 with 6 GB memory - or a GTX 1070 with 8 GB memory.

There's more information in this article:

Knowledge Base: Which graphics card do you need?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

m20adil

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Re: [Answered] Error
« Reply #4 on: August 13, 2018, 10:59:50 am »
August 13, 2018, 10:59:50 am
please tell me the exact model number/name  of nvidia graphics card .......and tell me one thing...In my computer...can i fix 2 graphics card at a time...?

Re: [Answered] Error
« Reply #5 on: August 13, 2018, 11:13:11 am »
August 13, 2018, 11:13:11 am
please tell me the exact model number/name  of nvidia graphics card

NVIDIA GTX 1060 (6 GB memory version):
https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1060/

NVIDIA GTX 1070 (8 GB memory version):
https://www.nvidia.co.uk/geforce/products/10series/geforce-gtx-1070/

(There are also versions of these graphics cards that are manufactured by Asus, Gigabyte etc)

Make sure to check if the power supply in your computer supports a GTX 1060 or 1070 graphics card:

Knowledge Base: Which power supply do you need?

In my computer...can i fix 2 graphics card at a time...?

You need to contact the manufacturer of the mainboard to find out if it supports 2 graphics cards.

Please also read 'MULTIPLE GRAPHICS CARDS (SLI/CROSSFIRE) AND GRAPHICS CARDS WITH MORE THAN 1 GPU' in this article:

Knowledge Base: Which graphics card do you need?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

m20adil

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Re: [Answered] Error
« Reply #6 on: August 13, 2018, 11:24:32 am »
August 13, 2018, 11:24:32 am
See i download my workstation's pdf book...and i find this pages about power supply...can u find its support or not 2 graphics cards at a time...?

Re: [Answered] Error
« Reply #7 on: August 13, 2018, 11:35:28 am »
August 13, 2018, 11:35:28 am
Thanks for your reply.

You need to ask HP if:

1. The NVIDIA GTX 1060 and 1070 are compatible with this workstation.

2. The power supply will support these graphics cards.

3. Two graphics cards are supported.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.