Author Topic: Email download link not functioning?  (Read 530 times)

oolaef

    Reputation: 0
Email download link not functioning?
« on: November 18, 2016, 11:00:01 am »
November 18, 2016, 11:00:01 am
Hi there,

I'm trying to download a trial version, and have received the email link, however this doesn't seem to load (it appears to be loading, but all I receive is a white page). Has this happened to anyone else?

Thanks!

Re: Email download link not functioning?
« Reply #1 on: November 18, 2016, 11:06:48 am »
November 18, 2016, 11:06:48 am
Hi oolaef, we can definitely take a look. :)

Please forward the email to uploads[at]lumion3d.com (replace @ with [at]).

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

ddschneider1972

    Reputation: 0
Re: Email download link not functioning?
« Reply #2 on: January 23, 2017, 03:46:54 pm »
January 23, 2017, 03:46:54 pm
I'm having the same exact issue. Email is through outlook, and I tried using Chrome and IE as my default browser.

Re: Email download link not functioning?
« Reply #3 on: January 23, 2017, 04:01:33 pm »
January 23, 2017, 04:01:33 pm
Hi ddschneider1972, welcome to the Lumion Support Center, and thanks for forwarding the email with the link to the Download Manager for Lumion 5.3 Demo! :)

I have tried opening the link in Internet Explorer 11, Edge, FireFox and Chrome, and the Lumion Download Manager is being downloaded in all of the internet browsers.

This means that there's something on your PC which is preventing your internet browsers from saving the Download Manager executable file (.exe) on your harddrive.

Does it work if you temporarily turn your anti-virus software off before clicking on the link to the Download Manager in the email?

By the way, I should mention that Lumion 5.3 Demo is about 2 years old, so you might want to consider asking your local reseller to send you a link to the 7-day Trial version of Lumion 7.0.1 Pro. There's more information in this Knowledge Base article.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

ddschneider1972

    Reputation: 0
Re: Email download link not functioning?
« Reply #4 on: January 23, 2017, 04:30:24 pm »
January 23, 2017, 04:30:24 pm
Thank you!

Re: Email download link not functioning?
« Reply #5 on: January 23, 2017, 04:33:01 pm »
January 23, 2017, 04:33:01 pm
You're welcome! :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.