April 10, 2018, 11:36:12 pm
You've accidentally posted your question in the section for unlicensed users, even though it looks like you are using a Lumion 6.5 license.
We actually have a much bigger forum dedicated to technical support (which is hidden until you register your license), so to get the ball rolling, please follow the instructions in step #2 in the following article:Knowledge Base article: How do you get technical support?
The license registration is a requirement for qualifying for technical support. If you haven't got access to a license number at your company, please ask one of your colleagues who has got access to add the license number to your forum account. Once it has been entered, it will be censored like a credit card number (****), so that you won't be able to see all of it.
Once you've registered your license, please click here
to access your original post (which we have moved to the section for licensed users).
Thanks in advance.