July 10, 2017, 03:33:57 pm
Hi C., welcome.
Sorry to hear that the Download Manager
isn't working for you.Please read this if you can't download the Download Manager when you click on the link in the email:
Please forward the email to [email protected]
, so we can take a look. Please also let us know which internet browser you're using. Thanks in advance.
_________________________________________________________Please read this if you get an error when running the Download Manager:
In all previous cases over the past 7 years, the reason for this problem has been too restrictive anti-virus/firewall software - or a lack of Windows permissions - or too restrictive network router settings.
Please follow these instructions - if you haven't already done so (the information you need to forward to your IT department is also listed there):Knowledge Base article: Why is the Download Manager not working?
If it still doesn't work after following the instructions, we would recommend that you run the Download Manager
on a computer outside the office network, and then transfer the installation files to the relevant computers.
Let us know how you get on.
Thanks in advance.