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Author Topic: [Awaiting reply] Deativate my license  (Read 83 times)

asmaaljo

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[Awaiting reply] Deativate my license
« on: July 17, 2018, 02:47:57 pm »
July 17, 2018, 02:47:57 pm
Dear Team,

Kindly deactivate my trial license as I have installed software on another computer with recommended graphics card.

Thanks
Asma
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Morten

Re: Deativate my license
« Reply #1 on: July 17, 2018, 03:02:14 pm »
July 17, 2018, 03:02:14 pm
Welcome, Asma.

There is no need to de-activate your license.

You can install Lumion on as many PCs as you want.

The Trial version is valid for a total of 7 days over a 30 day period from the date you received the 'Getting started with Lumion' email.

By the way, you might also want to consider getting 'Lumion 8.5 Pro Trial' as it's a newer version with more features.

There's more information in this article:

Knowledge Base article: Is there a Trial version of Lumion?

Let us know if there's anything else we can help with.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

asmaaljo

    Reputation: 0
Re: [Awaiting reply] Deativate my license
« Reply #2 on: July 17, 2018, 03:05:14 pm »
July 17, 2018, 03:05:14 pm
When ever I try to open Lumion it is saying that license is activated on another computer. Kindly fix this issue. Thanks
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Morten

Re: [Awaiting reply] Deativate my license
« Reply #3 on: July 17, 2018, 03:15:13 pm »
July 17, 2018, 03:15:13 pm
No problem.

Can you attach a screenshot of the error message please?
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
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