This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.

Author Topic: [Awaiting reply] Deativate my license  (Read 434 times)

asmaaljo

    Reputation: 0
[Awaiting reply] Deativate my license
« on: July 17, 2018, 02:47:57 pm »
July 17, 2018, 02:47:57 pm
Dear Team,

Kindly deactivate my trial license as I have installed software on another computer with recommended graphics card.

Thanks
Asma

Re: Deativate my license
« Reply #1 on: July 17, 2018, 03:02:14 pm »
July 17, 2018, 03:02:14 pm
Welcome, Asma.

There is no need to de-activate your license.

You can install Lumion on as many PCs as you want.

The Trial version is valid for a total of 7 days over a 30 day period from the date you received the 'Getting started with Lumion' email.

By the way, you might also want to consider getting 'Lumion 8.5 Pro Trial' as it's a newer version with more features.

There's more information in this article:

Knowledge Base article: Is there a Trial version of Lumion?

Let us know if there's anything else we can help with.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

asmaaljo

    Reputation: 0
Re: [Awaiting reply] Deativate my license
« Reply #2 on: July 17, 2018, 03:05:14 pm »
July 17, 2018, 03:05:14 pm
When ever I try to open Lumion it is saying that license is activated on another computer. Kindly fix this issue. Thanks

Re: [Awaiting reply] Deativate my license
« Reply #3 on: July 17, 2018, 03:15:13 pm »
July 17, 2018, 03:15:13 pm
No problem.

Can you attach a screenshot of the error message please?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.