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Author Topic: crashing on closing the application  (Read 1549 times)

Mike Makki UK

    Reputation: 20
crashing on closing the application
« on: March 28, 2013, 12:25:08 pm »
March 28, 2013, 12:25:08 pm
this the message i get whe n i even open a black model....
any reason to why??? > ???
mikey

Re: crashing on closing the application
« Reply #1 on: March 28, 2013, 01:12:02 pm »
March 28, 2013, 01:12:02 pm
Hi Mikey, the crash when you quit Lumion is annoying but harmless.

Unfortunately, it seems to come and go without a clear pattern (and it varies from PC to PC), so we have been unable to reproduce it consistently. The last time I experienced a crash after quitting is about 1 1/2 weeks ago. I tried a million things to get it to happen again but in vain. If you figure out how to get it to happen every time, please get in touch! :)

You also mentioned that you tried to load a black model and Lumion crashed.

When you say 'black model', do you mean a model with a black thumbnail by any chance?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

speed777777

    Reputation: 28
Re: crashing on closing the application
« Reply #2 on: March 28, 2013, 01:23:17 pm »
March 28, 2013, 01:23:17 pm
If you figure out how to get it to happen every time, please get in touch! :)

hi morten

one thing i have noticed with this problem is, lumion takes a while to close, sometimes 5 -10 seconds, most of the time if you leave it alone it closes normally, but if you click again to close you are guaranteed a crash. the funny thing is i used lumion free 2.5 for about 2 months before we bought it and i never had this problem once, only started happening to me in lumion 3.

cheers shuan

Re: crashing on closing the application
« Reply #3 on: March 28, 2013, 01:37:48 pm »
March 28, 2013, 01:37:48 pm
Thanks, Shaun - if anyone else has some more information, do let me know :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: crashing on closing the application
« Reply #4 on: March 28, 2013, 01:38:24 pm »
March 28, 2013, 01:38:24 pm
By the way, Mikey, are you able to access the Commercial Users forum now that you are a licensed user?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.