[Registration Requested] Corrupt installation files

Author Topic: [Registration Requested] Corrupt installation files  (Read 4124 times)

pardolee

    Reputation: -1
[Registration Requested] Corrupt installation files
« on: November 12, 2012, 01:17:38 pm »
November 12, 2012, 01:17:38 pm
]I tried to intall free version · times  but allways the same error, the source file is corrupted

Re: LUMION 2.5 NOW AVAILABLE!
« Reply #1 on: November 12, 2012, 02:24:58 pm »
November 12, 2012, 02:24:58 pm
Please delete all files including the Download Manager executable file and then try to download everything again.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

pardolee

    Reputation: -1
Re: LUMION 2.5 NOW AVAILABLE!
« Reply #2 on: November 12, 2012, 10:29:20 pm »
November 12, 2012, 10:29:20 pm
Please delete all files including the Download Manager executable file and then try to download everything again.


Imposible another  error problem  :'( what happened with the files 

Re: LUMION 2.5 NOW AVAILABLE!
« Reply #3 on: November 13, 2012, 11:46:30 am »
November 13, 2012, 11:46:30 am
So you deleted all the files, including the Lumion Download Manager, then downloaded the Lumion Download Manager again and started it, and what happened then? Can you post a screenshot of the error(s)?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

pardolee

    Reputation: -1
Re: LUMION 2.5 NOW AVAILABLE!
« Reply #4 on: November 13, 2012, 03:34:48 pm »
November 13, 2012, 03:34:48 pm
Hi Morten


Here the screen shots

Thanks

Re: LUMION 2.5 NOW AVAILABLE!
« Reply #5 on: November 13, 2012, 04:18:03 pm »
November 13, 2012, 04:18:03 pm
Hi pardolee, thanks.

Please answer yes/no to each of the following questions:

1)
You deleted all downloaded files + the Lumion Download Manager? (IMPORTANT)

2) You downloaded the Lumion Download Manager again and ran it?

3) The Lumion Download Manager downloaded all files again?

4) The Lumion Download Manager automatically started the installation procedure?

5) During the installation you got the error message on your screenshot?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

pardolee

    Reputation: -1
Re: LUMION 2.5 NOW AVAILABLE!
« Reply #6 on: November 13, 2012, 07:17:38 pm »
November 13, 2012, 07:17:38 pm
Hi Morten.



1) YES

2) YES

3) YES

4) NO

5) YES


Thanks again

pardolee

    Reputation: -1
Re: LUMION 2.5 NOW AVAILABLE!
« Reply #7 on: November 13, 2012, 11:43:14 pm »
November 13, 2012, 11:43:14 pm
Hi  Morten

Today I downloaded again but the same error

Re: LUMION 2.5 NOW AVAILABLE!
« Reply #8 on: November 14, 2012, 10:41:41 am »
November 14, 2012, 10:41:41 am
Hi pardolee, Arthur will send you a socalled debug version of the Lumion Download Manager. This will generate more information about what is causing the problem. Just bear in mind that it might take a while as we're all very busy working on Lumion 3.0 at the moment.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: LUMION 2.5 NOW AVAILABLE!
« Reply #9 on: November 14, 2012, 01:04:10 pm »
November 14, 2012, 01:04:10 pm
Hi pardolee, Arthur will send you a socalled debug version of the Lumion Download Manager. This will generate more information about what is causing the problem. Just bear in mind that it might take a while as we're all very busy working on Lumion 3.0 at the moment.

I sent you a download manager with extra debugging info.

akshay910

    Reputation: 4
Re: LUMION 2.5 NOW AVAILABLE!
« Reply #10 on: January 30, 2013, 10:07:26 am »
January 30, 2013, 10:07:26 am
I sent you a download manager with extra debugging info.


Hi there.  I have a same problem, can I get the debugging info?

Re: Corrupt installation files
« Reply #11 on: January 30, 2013, 02:02:05 pm »
January 30, 2013, 02:02:05 pm
Hi akshay910, which version of Lumion are you trying to download?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

hoho

    Reputation: 0
Re: Corrupt installation files
« Reply #12 on: January 22, 2018, 10:38:28 am »
January 22, 2018, 10:38:28 am
I had the same problem  please help me
What i should do? 

hoho

    Reputation: 0
Re: Corrupt installation files
« Reply #13 on: January 22, 2018, 10:41:48 am »
January 22, 2018, 10:41:48 am
I have lumion 7

Re: Corrupt installation files
« Reply #14 on: January 22, 2018, 10:55:47 am »
January 22, 2018, 10:55:47 am
Hello hoho

Before we proceed,  please follow the instructions in Step 2) of our Knowledge Base Article: How do you get technical support? on registering your license.