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Author Topic: cannot connect with the license system  (Read 8106 times)

-GeoHow

    Reputation: 54
cannot connect with the license system
« on: December 02, 2010, 02:09:30 pm »
December 02, 2010, 02:09:30 pm
I followed the instructions that you gave me in the e-mail but i cannot connect with the license system. what should i do now?
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Ferry

    Reputation: 0
cannot connect with the license system
« Reply #1 on: December 02, 2010, 02:13:15 pm »
December 02, 2010, 02:13:15 pm
We will send you an email.
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-GeoHow

    Reputation: 54
cannot connect with the license system
« Reply #2 on: December 02, 2010, 02:21:29 pm »
December 02, 2010, 02:21:29 pm
Is it necessary to have sentinel license server been installed or not?
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Arthur

cannot connect with the license system
« Reply #3 on: December 02, 2010, 02:44:00 pm »
December 02, 2010, 02:44:00 pm
Yes you need to install the Sentinel Protection Installer (since you also need it when you use the dongle).

Make also sure that your firewall does not block outgoing traffic over port 7001 (at least to trial.lumion3d.com).
In some rare occasions people connect to our site over a proxy server with a different IP address than their normal router. In that case you also experience difficulties. Contact support when this is the case, we can usually make some configuration changes in our license server for you.
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Jeff H

    Reputation: 1
cannot connect with the license system
« Reply #4 on: December 02, 2010, 03:56:46 pm »
December 02, 2010, 03:56:46 pm
when I try to connect to the licence server I get the error "Encouter a socket operation error". Is this something I need to resolve?
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Arthur

cannot connect with the license system
« Reply #5 on: December 02, 2010, 04:09:25 pm »
December 02, 2010, 04:09:25 pm
It means that the sentinel software could not open a TCP/IP connection. This can be because of security software that blocks TCP/IP connections or because of a problem in your windows installation (which I doubt is the case). I recommend that you check your firewall software if this is the case.
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Julien

    Reputation: 1
cannot connect with the license system
« Reply #6 on: December 03, 2010, 05:24:57 pm »
December 03, 2010, 05:24:57 pm
I am having this issue now. It was OK yesterday and early this morning but I get the message "cannot connect with the license system" now. I logged into the Forum as suggested in the FAQ but that has not helped too. Kindly assist.
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Ferry

    Reputation: 0
cannot connect with the license system
« Reply #7 on: December 03, 2010, 07:04:19 pm »
December 03, 2010, 07:04:19 pm
More have this problem now?

 

We are sending out the licenses to everyone already of course so soon this should not be needed for you.
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Michiel Quist

    Reputation: 0
cannot connect with the license system
« Reply #8 on: December 03, 2010, 10:15:49 pm »
December 03, 2010, 10:15:49 pm
ola,

 

It happens here as well, as of today actually. Yesterday and Wednesday everything was working. 

 

cheers

 

quizzy
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Chewbacca

    Reputation: 14
cannot connect with the license system
« Reply #9 on: December 03, 2010, 10:45:40 pm »
December 03, 2010, 10:45:40 pm
I am having the same issue.  Is the server down on your end? I just installed today, so I can not compare to yesterday if it was working then.
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See3D.be

    Reputation: 16
cannot connect with the license system
« Reply #10 on: December 03, 2010, 11:56:20 pm »
December 03, 2010, 11:56:20 pm
Looks to be working here.

 

I dont know after you login/use the forum, you need to wait a few minutes before the possible new IP becomes active.
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Lumion, Quest3D and SketchUp reseller, training and support.

Arthur

cannot connect with the license system
« Reply #11 on: December 04, 2010, 05:35:17 pm »
December 04, 2010, 05:35:17 pm
Michiel Quist said:

It happens here as well, as of today actually. Yesterday and Wednesday everything was working. 



Most probably your IP address has changed. Log-in, wait a couple of minutes and try again.
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Julien

    Reputation: 1
cannot connect with the license system
« Reply #12 on: December 06, 2010, 07:10:07 am »
December 06, 2010, 07:10:07 am
Still not working. I am not certain whether my license is tied to my Forum account. Is there any way for you to check on your end? Thanks.
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Arthur

cannot connect with the license system
« Reply #13 on: December 06, 2010, 08:00:39 am »
December 06, 2010, 08:00:39 am
I'll check it in the office. Please provide also (just to be sure) your e-mail in a PM or to support, so I can contact you.
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mischa

    Reputation: 24
cannot connect with the license system
« Reply #14 on: December 06, 2010, 02:03:41 pm »
December 06, 2010, 02:03:41 pm
Hey folks I havve to work on lumion scene and can t open lumion. It tajkes very long to start and then I got the message that he can t connect to license system! I chnged nothing on the settings, it is still the same setting as you mailed me, because I still don t have the dongle. Is the server down, or what? What shall I do now? Can t work on my model, so time is running out for me!
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