Topic: Can not Activate new 2.2 say already activated

[billy007nh]

I no longer can get into my Lumion any version?
It tells me that it is already activated but the new 2.2 and the older one are not active and can not work in them....

Billy

[Arthur]

I no longer can get into my Lumion any version?
It tells me that it is already activated but the new 2.2 and the older one are not active and can not work in them....

Billy

I see you have 2 licenses attached to your account. To use multiple licenses, go to 'Account Settings' and see the Dialog 'Manage license keys'. The 'Help' link shows you how it works.

[billy007nh]

Also I'm trying to add our 2nd license to the Manage license keys and when I paste the code into add more keys it doesn't add that other license to my domain?  This issue is hours after the already active issue I'm having.  Nothing is working right for me today!

Billy

[billy007nh]

I see you have 2 licenses attached to your account. To use multiple licenses, go to 'Account Settings' and see the Dialog 'Manage license keys'. The 'Help' link shows you how it works.

I can't get the 2nd license added to it?

[Arthur]

I can't get the 2nd license added to it?

You already did. The 2 licenses are attached to your account. Please read the help to see how you can use the two licenses.

Click on the 'Help' button in account settings or this link

http://lumion3d.com/managing-multiple-license-keys

[billy007nh]

You already did. The 2 licenses are attached to your account. Please read the help to see how you can use the two licenses.

Click on the 'Help' button in account settings or this link

http://lumion3d.com/managing-multiple-license-keys

I only see one line item for Key and not 2 Keys listed?  I'm trying to upgrade to Pro and want to get these listed together.

Billy

[Arthur]

Could you try again?

[billy007nh]

Could you try again?

And the Crowd goes wild!  It WORKS it really WORKS!!!!!!

Thanks a bunch
Billy

[stucki]

by the way what is the "alias"-field for ?
can we enter a name for this key ?

kind regards
stucki

[Arthur]

by the way what is the "alias"-field for ?
can we enter a name for this key ?

kind regards
stucki

Yes. The documentation in the Account Settings explains how it works:

You can specify a domain: mycompany domain password: mypassword and a key alias: myalias

You login with [email protected] and your password mypassword.

Arthur

[stucki]

thanks for clarifying !