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Author Topic: [Resolved] Can't find our License Key for Lumion 6  (Read 651 times)

michael.servito

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[Resolved] Can't find our License Key for Lumion 6
« on: October 29, 2019, 10:56:06 am »
October 29, 2019, 10:56:06 am
Hi,

Our company previously purchased Lumion 5 Professional Edition then eventually we upgraded it to Lumion 6.
Unfortunately, our machine that running this version 6 crashed down. Our IT installed it to a new pc however, he only managed to install Version 5 as he cannot find the License Key for Version 6 which according to our record was an online activation.
Is there any way that we can get the License Key for the upgraded version 6?
Please assists. Thank you.

Re: Can't find our License Key for Lumion 6
« Reply #1 on: October 29, 2019, 11:00:52 am »
October 29, 2019, 11:00:52 am
Hi Michael, thanks for reaching out to us.

To get the ball rolling, please forward the name of the PC that Lumion 6 was running on plus the receipt for your Lumion 6 License Key purchase to uploads[at]lumion.com.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

michael.servito

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Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #2 on: October 29, 2019, 11:12:06 am »
October 29, 2019, 11:12:06 am
Hi Morten,

Thanks for the prompt reply.
I will ask for the receipt.
Meanwhile, can you guide me on how to upload the document in Lumion.com so once the docs arrived I will upload it there?

BR,

Michael

Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #3 on: October 29, 2019, 11:19:45 am »
October 29, 2019, 11:19:45 am
Thanks for the reply.

Unless I misunderstood what you need from us, there's no need to upload anything.

As soon as we receive your receipt, we'll re-send the 'Getting started with Lumion 6.5' email to your registered delivery email address.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

michael.servito

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Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #4 on: October 30, 2019, 02:49:58 am »
October 30, 2019, 02:49:58 am
We are still looking for the receipt.
Once I get hold of it I will send it to you.
Thanks again.

michael.servito

    Reputation: 0
Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #5 on: October 30, 2019, 03:21:13 am »
October 30, 2019, 03:21:13 am
Hi Morten,

Please find attached the invoice for the upgrade of Lumion 5 Pro to Lumion 6 Pro.
Let me know if this suffices.
Thank you.

Regards,

Michael


ADMIN: invoice attachment removed

Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #6 on: October 30, 2019, 04:14:40 am »
October 30, 2019, 04:14:40 am
Hi Michael

Thanks for providing the invoice.

I have found the License Key for your upgrade to V6, and have resent the Getting Started with Lumion email to the delivery address in our records of [email protected]*****t.com.sg.

Please confirm receipt.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

michael.servito

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Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #7 on: October 30, 2019, 04:49:12 am »
October 30, 2019, 04:49:12 am
Hi Peterm,

As per out IT dept, they haven't received any email.
Kindly resend if possible.
Thank you.

Regards,

Michael

Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #8 on: October 30, 2019, 05:05:57 am »
October 30, 2019, 05:05:57 am
Oh, sorry to hear that.

It sounds as though it must be blocked by antivirus software.

Can you ask them to:

1. Check if the email is in the Spam/Junk folder.

2. If not, please double-check that the following senders and domain names are whitelisted in the email software
    [email protected]
    [email protected]

Can you let me know when that has been done so I can resend it to the delivery address again.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

michael.servito

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Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #9 on: October 30, 2019, 05:19:37 am »
October 30, 2019, 05:19:37 am
Hi Peterm,

We already received it.
Thank so much for your assistance.
We will let you know if we encounter any problems in the installation.

Regards,

Michael

Re: [Awaiting reply] Can't find our License Key for Lumion 6
« Reply #10 on: October 30, 2019, 05:30:05 am »
October 30, 2019, 05:30:05 am
Wonderful news.  :)

Thanks for the update, Michael.

Let us know if there's anything else we can help with.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

michael.servito

    Reputation: 0
Re: [Resolved] Can't find our License Key for Lumion 6
« Reply #11 on: October 30, 2019, 07:41:21 am »
October 30, 2019, 07:41:21 am
Hi Peterm,

We already managed to install the program.
Thanks again for your assistance.

Regards,

Michael

Re: [Resolved] Can't find our License Key for Lumion 6
« Reply #12 on: October 30, 2019, 07:47:00 am »
October 30, 2019, 07:47:00 am
Excellent.  :)

Enjoy working with V6.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.