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Author Topic: [Answered] Can't find my license Key  (Read 508 times)

[email protected]

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[Answered] Can't find my license Key
« on: December 31, 2019, 03:01:15 pm »
December 31, 2019, 03:01:15 pm
Hello. My name is Chris Sella. I recently took over a CAD position at a design build in Western MA. The former employee did not leave any login info, the license Key, or any trail to follow. He also cannot be contacted.
The company name is Valley Home Improvement
Our address is:
340 Riverside Drive
Northampton MA 01062

I can get the Credit Card number we are using to pay for the lumion subscription, but that's about all we have. No other employees have any useful info in this regard.

Thanks, looking forward to getting back into the program and getting my work done!

Re: Can't find my license Key
« Reply #1 on: December 31, 2019, 03:03:51 pm »
December 31, 2019, 03:03:51 pm
Welcome, Chris.

A Lumion 8 License Key is indeed registered with your company.

To get the ball rolling, we've gone ahead and re-sent the 'Getting started with Lumion 8.5' email to the existing delivery email address a moment ago:
Have you still got access to this email account?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

[email protected]

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Re: [Awaiting reply] Can't find my license Key
« Reply #2 on: December 31, 2019, 03:08:10 pm »
December 31, 2019, 03:08:10 pm
No, that email has been deleted

Re: [Awaiting reply] Can't find my license Key
« Reply #3 on: December 31, 2019, 03:09:09 pm »
December 31, 2019, 03:09:09 pm
No problem, we'll contact you via email.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

[email protected]

    Reputation: 0
Re: [Answered] Can't find my license Key
« Reply #4 on: December 31, 2019, 03:10:19 pm »
December 31, 2019, 03:10:19 pm
Thanks

Re: [Answered] Can't find my license Key
« Reply #5 on: December 31, 2019, 03:28:31 pm »
December 31, 2019, 03:28:31 pm
No problem.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.