Topic: can't run lumion download manager

[TheDarkArchitect]

I have click the link from my email, download it, and open it. but i got an error message saying :not a hex digit Error Code 0x0 File: DownloadManager.ccp

[Morten]

Hi TheDarkArchitect,

1) Which version of Lumion is it?

2) Which version of Windows are you using?

3) What happens if you right-click on the Download Manager and choose Run as administrator?

[TheDarkArchitect]

1) Lumion 3.2.1

2) Windows 7 on my laptop

3) Same result

[peterm]

Hi

Please forward your email to us so we can test the link: email Morten and myself at peterm [at] act-3d.com and morten [at] act-3d.com.

[peterm]

Hi TheDarkArchitect

Email received, thanks.

OK, the Free version 3.2.1.

I have clicked on the link form the email and successfully downloaded the Download Manager and Free version, so need to consider that some setting on your laptop is preventing the Download Manager from running correctly.

Are you running Windows 7 64 bit or 32 bit?

Do you have access to another PC where you can download from?

[Morten]

(It works as expected on my PC as well)

[TheDarkArchitect]

hello again sorry for late reply, i don't know what to do in this situation also mine is a 64-bit

[Arthur]

Error Code 0x0 File: DownloadManager.ccp

Error code 0x0 is not a windows error. The response information the download manager received from the download server is not correct. This could be caused by: windows security, security software, a network error or a proxy server.

also see this checlist: lumion3d.com/faq#download