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Author Topic: can't run lumion download manager  (Read 3612 times)

TheDarkArchitect

    Reputation: 0
can't run lumion download manager
« on: September 18, 2014, 07:00:51 pm »
September 18, 2014, 07:00:51 pm
I have click the link from my email, download it, and open it. but i got an error message saying :not a hex digit Error Code 0x0 File: DownloadManager.ccp
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Morten

Re: can't run lumion download manager
« Reply #1 on: September 18, 2014, 07:43:14 pm »
September 18, 2014, 07:43:14 pm
Hi TheDarkArchitect,

1) Which version of Lumion is it?

2) Which version of Windows are you using?

3) What happens if you right-click on the Download Manager and choose Run as administrator?
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TheDarkArchitect

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Re: can't run lumion download manager
« Reply #2 on: September 19, 2014, 08:07:17 am »
September 19, 2014, 08:07:17 am
1) Lumion 3.2.1

2) Windows 7 on my laptop

3) Same result
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peterm

Re: can't run lumion download manager
« Reply #3 on: September 19, 2014, 10:00:48 am »
September 19, 2014, 10:00:48 am
Hi

Please forward your email to us so we can test the link: email Morten and myself at peterm [at] act-3d.com and morten [at] act-3d.com.
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

peterm

Re: can't run lumion download manager
« Reply #4 on: September 19, 2014, 11:28:30 am »
September 19, 2014, 11:28:30 am
Hi TheDarkArchitect

Email received, thanks.

OK, the Free version 3.2.1.

I have clicked on the link form the email and successfully downloaded the Download Manager and Free version, so need to consider that some setting on your laptop is preventing the Download Manager from running correctly.

Are you running Windows 7 64 bit or 32 bit?

Do you have access to another PC where you can download from?
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IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Morten

Re: can't run lumion download manager
« Reply #5 on: September 19, 2014, 12:29:42 pm »
September 19, 2014, 12:29:42 pm
(It works as expected on my PC as well)
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TheDarkArchitect

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Re: can't run lumion download manager
« Reply #6 on: September 21, 2014, 06:32:25 pm »
September 21, 2014, 06:32:25 pm
hello again sorry for late reply, i don't know what to do in this situation also mine is a 64-bit
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Arthur

Re: can't run lumion download manager
« Reply #7 on: September 22, 2014, 01:49:26 pm »
September 22, 2014, 01:49:26 pm
Quote from: TheDarkArchitect on September 18, 2014, 07:00:51 pm
Error Code 0x0 File: DownloadManager.ccp
Error code 0x0 is not a windows error. The response information the download manager received from the download server is not correct. This could be caused by: windows security, security software, a network error or a proxy server.

also see this checlist: lumion3d.com/faq#download
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