Topic: Can't De-activate my lumion 2 ultimate

[waldirs]

hi there, i bougth the upgrade from lumion pro and can't de-activate my lumion 2 ultimate, i click in the de-activate button and nothing happen, what can i do?My lumion is not in this account because my company have another account (smtv the user) how can i de-activate my lumion 2.2.1?

[Morten]

Hi waldirs, please contact [email protected] to resolve this problem.

[waldirs]

Sorry but have some mistake, today i register one upgrade to this version, i can send to you a print screen if you want

[Morten]

Hi waldirs,

1) Please delete myLumion.ppp in the following folder:

C:\Users\Username\Documents\Lumion 2

2) Then activate Lumion 2.5 with your PRO upgrade license key (XXXX-XXXXX-LUM2PROUP) in the login field, and your account password in the password field.

(I've deleted the screenshot of your license key )