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Author Topic: Can't De-activate my lumion 2 ultimate  (Read 1649 times)

waldirs

    Reputation: 0
Can't De-activate my lumion 2 ultimate
« on: July 23, 2012, 03:44:35 pm »
July 23, 2012, 03:44:35 pm
hi there, i bougth the upgrade from lumion pro and can't de-activate my lumion 2 ultimate, i click in the de-activate button and nothing happen, what can i do?My lumion is not in this account because my company have another account (smtv the user) how can i de-activate my lumion 2.2.1?

Re: Can't De-activate my lumion 2 ultimate
« Reply #1 on: July 23, 2012, 05:42:35 pm »
July 23, 2012, 05:42:35 pm
Hi waldirs, please contact [email protected] to resolve this problem.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

waldirs

    Reputation: 0
Re: Can't De-activate my lumion 2 ultimate
« Reply #2 on: July 23, 2012, 08:01:20 pm »
July 23, 2012, 08:01:20 pm
Sorry but have some mistake, today i register one upgrade to this version, i can send to you a print screen if you want

Re: Can't De-activate my lumion 2 ultimate
« Reply #3 on: July 24, 2012, 12:39:29 pm »
July 24, 2012, 12:39:29 pm
Hi waldirs,

1) Please delete myLumion.ppp in the following folder:

C:\Users\Username\Documents\Lumion 2

2) Then activate Lumion 2.5 with your PRO upgrade license key (XXXX-XXXXX-LUM2PROUP) in the login field, and your account password in the password field.

(I've deleted the screenshot of your license key ;))
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.