This forum is now closed.
Please join us at the new Lumion Community forum.
Lumion Community
Use your email address and password from the old forum to log in if your account was created before Feb 20 2020.
Otherwise, you will need to create a new Lumion Account at the new forum.
Pages: [1]   Go Down

Author Topic: Can't De-activate my lumion 2 ultimate  (Read 1562 times)

waldirs

    Reputation: 0
Can't De-activate my lumion 2 ultimate
« on: July 23, 2012, 03:44:35 pm »
July 23, 2012, 03:44:35 pm
hi there, i bougth the upgrade from lumion pro and can't de-activate my lumion 2 ultimate, i click in the de-activate button and nothing happen, what can i do?My lumion is not in this account because my company have another account (smtv the user) how can i de-activate my lumion 2.2.1?
Logged

Morten

Re: Can't De-activate my lumion 2 ultimate
« Reply #1 on: July 23, 2012, 05:42:35 pm »
July 23, 2012, 05:42:35 pm
Hi waldirs, please contact [email protected] to resolve this problem.
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

waldirs

    Reputation: 0
Re: Can't De-activate my lumion 2 ultimate
« Reply #2 on: July 23, 2012, 08:01:20 pm »
July 23, 2012, 08:01:20 pm
Sorry but have some mistake, today i register one upgrade to this version, i can send to you a print screen if you want
Logged

Morten

Re: Can't De-activate my lumion 2 ultimate
« Reply #3 on: July 24, 2012, 12:39:29 pm »
July 24, 2012, 12:39:29 pm
Hi waldirs,

1) Please delete myLumion.ppp in the following folder:

C:\Users\Username\Documents\Lumion 2

2) Then activate Lumion 2.5 with your PRO upgrade license key (XXXX-XXXXX-LUM2PROUP) in the login field, and your account password in the password field.

(I've deleted the screenshot of your license key ;))
Logged
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.
Pages: [1]   Go Up