September 16, 2019, 01:11:07 pm
Thanks for confirming that.
To receive support, and to access the full Lumion Support Center
and its resources, those with a Lumion License Key
need to follow the steps from 2.2 in the article below:Knowledge Base: How do you get technical support?
When you're done, please let us know in this Topic, so we can move your question to the right board and help you resolve the problem.