Author Topic: AVAST - Channel not found in installation skipping load routine  (Read 6461 times)

3dfh

    Reputation: 31
AVAST - Channel not found in installation skipping load routine
« on: September 12, 2013, 01:07:38 pm »
September 12, 2013, 01:07:38 pm
I can't start Lumion, this message appears on a box :
"Channel not found in installation skippind load routine "
and after antoher box with number serial....  |:( |:( |:(
I need it to work very quickly!!!  :-\
Hicauber fabien
www.3dfh.fr

fblaise

    Reputation: 0
Re: Message error - Channel not found in installation skippind load routine
« Reply #1 on: September 12, 2013, 02:26:38 pm »
September 12, 2013, 02:26:38 pm
Hi,
I've got exactly the same issue,
I already uninstalled and reinstall the Lumion but it still appear this box
"Channel not found in installation skippind load routine"
and an other with a serial number
??

3dfh

    Reputation: 31
Re: Message error - Channel not found in installation skippind load routine
« Reply #2 on: September 12, 2013, 02:28:36 pm »
September 12, 2013, 02:28:36 pm
i have sent a message to petern, waiting for an answer!  :-[

Hope it'll be fixed soon!
Hicauber fabien
www.3dfh.fr

fblaise

    Reputation: 0
Re: Message error - Channel not found in installation skippind load routine
« Reply #3 on: September 12, 2013, 02:30:07 pm »
September 12, 2013, 02:30:07 pm
I've got the 3.2.1 Lumion,
the GTX 670 2go RAM as graphic card
and the problem appear when I start running Lumion.

sach

    Reputation: 17
Re: Message error - Channel not found in installation skippind load routine
« Reply #4 on: September 12, 2013, 03:31:56 pm »
September 12, 2013, 03:31:56 pm
Hurry up guys, i've got 2 projets to finish today............i don't like this kind of incident at all...................

Re: Message error - Channel not found in installation skippind load routine
« Reply #5 on: September 12, 2013, 04:01:56 pm »
September 12, 2013, 04:01:56 pm
I don't get that error.  Just tried again running Lumion and OK. Previously started it at around 9:00am EU time and did not occur.

I run Win Defender and Norton (separately).

---
edit:  seems theres an issue if you are an Avast AV user:

The latest Avast Anti-virus quarantines 7805644A-FB2C-4BA2-8A8B-3D73D441D338.dll - > Lumion stops working.

If you are able to restore that DLL from Avast quarantine list, and set Avast to recognise Lumion is safe or to ignore this DLL, then hopefully that will fix things in interim.  We will need to send a note to Avast.

Re: Message error - Channel not found in installation skippind load routine
« Reply #6 on: September 12, 2013, 04:30:09 pm »
September 12, 2013, 04:30:09 pm
Please add 7805644A-FB2C-4BA2-8A8B-3D73D441D338.dll to the exclusions in Avast:

Real-time Shields -> File System Shield -> Expert Settings -> Exclusions -> Add

We will contact Avast to get them to stop harassing our customers ;)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Re: Message error - Channel not found in installation skippind load routine
« Reply #7 on: September 12, 2013, 04:45:53 pm »
September 12, 2013, 04:45:53 pm
OK, we've sent an email to Avast.

Hopefully they'll soon release an update that resolves the problem.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

sach

    Reputation: 17
Re: Message error - Channel not found in installation skippind load routine
« Reply #8 on: September 12, 2013, 04:47:03 pm »
September 12, 2013, 04:47:03 pm
Doesn't work...........

Re: Message error - Channel not found in installation skippind load routine
« Reply #9 on: September 12, 2013, 05:01:17 pm »
September 12, 2013, 05:01:17 pm
Hi Sacha, we haven't got access to the commercial version of Avast but it stops putting the DLL file into quarantine in the free version of Avast if we do the following:
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

sach

    Reputation: 17
Re: Message error - Channel not found in installation skippind load routine
« Reply #10 on: September 12, 2013, 05:19:09 pm »
September 12, 2013, 05:19:09 pm
Doesn't have the "Last file infected" because i don't keep infected file in the quarantine folder.

When entering the path "C:\Program Files\Lumion 3.2\Channels\*" manually doesn't work either..................

Re: Message error - Channel not found in installation skippind load routine
« Reply #11 on: September 12, 2013, 05:21:33 pm »
September 12, 2013, 05:21:33 pm
Remember to use the correct path + folder name, so 3.2.1 or whatever version you are using instead of 3.2.

If Avast has deleted the file, you'll have to add the DLL file to the Lumion 3.2.1/Channels folder again. I've attached it here, so you don't need to re-install Lumion.

Let me know if it works this time - I should stress that the DLL file is harmless and it's Avast which is causing this problem due to a 'false positive'. We're still waiting for a reply from them.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

3dfh

    Reputation: 31
Re: Message error - Channel not found in installation skippind load routine
« Reply #12 on: September 12, 2013, 06:12:32 pm »
September 12, 2013, 06:12:32 pm
Hello Morten, i have done everything but i miss the dll file, and i can't download it... "erreur réseau" when i clik on the link...
Hicauber fabien
www.3dfh.fr

Re: Message error - Channel not found in installation skippind load routine
« Reply #13 on: September 12, 2013, 06:20:41 pm »
September 12, 2013, 06:20:41 pm
Maybe you'll have to turn Avast off to be able to download it? Can you prevent Avast from deleting detected files? Then you should at least be able to see the DLL file in the quarantine folder.

(We still haven't heard back from them :()
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

3dfh

    Reputation: 31
Re: Message error - Channel not found in installation skippind load routine
« Reply #14 on: September 12, 2013, 06:27:51 pm »
September 12, 2013, 06:27:51 pm
Ok, i have turned off Avast during 10 minutes, and it worked!!!

I never loved so much the started screen of Lumion!

Thanks to all the team!
Hicauber fabien
www.3dfh.fr