October 20, 2016, 04:07:21 pm
Hi Romarie, welcome to the Lumion forum.
This is easily resolved, but before we proceed, please click here
and follow the instructions in step 2 to register your Lumion license.
Once you've done that, you'll get access to the full forum for commercial users which is hidden until you register a license.
Please let us know once you've registered your license, so we can move your post to a new forum thread in the section for commercial users.
Thanks in advance.