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Author Topic: Activating Lumion Ultimate  (Read 3332 times)

leminilab

    Reputation: 5
Activating Lumion Ultimate
« on: May 30, 2012, 06:39:00 pm »
May 30, 2012, 06:39:00 pm
I'm having trouble registering Lumion on my computer.

After the install, when I enter my username and password, a progressbar appears with an update header and I get an error message "Error connecting".

I checked my internet connexion and it's working.
What else can I do?

Re: Activating Lumion Ultimate
« Reply #1 on: May 30, 2012, 08:45:20 pm »
May 30, 2012, 08:45:20 pm
Hi leminilab, which version of Lumion are you using?

"Error connecting" typically means that a firewall is blocking the internet access to the license server. Is there any way you can check if Lumion is a "trusted application"?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

leminilab

    Reputation: 5
Re: Activating Lumion Ultimate
« Reply #2 on: May 30, 2012, 09:11:22 pm »
May 30, 2012, 09:11:22 pm
Hi,

Thanks for your reply.
I don't have any firewall installed. I have no idea how to check these internet security settings... I'm on Windows 7 64 bits.

I'm a bit worried I might miss the Pro upgrade offer deadline because I couldn't even try Lumion Ultimate so far...

Can you help me on this?

Re: Activating Lumion Ultimate
« Reply #3 on: May 30, 2012, 09:15:35 pm »
May 30, 2012, 09:15:35 pm
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

leminilab

    Reputation: 5
Re: Activating Lumion Ultimate
« Reply #4 on: May 30, 2012, 09:34:04 pm »
May 30, 2012, 09:34:04 pm
Thank you but it doesn't seem to work even though I allowed both Private/Home and Public for Lumion... :(

I'm restarting my computer now... Nah, it still doesn't work...
Update, Progress bar --> Error connecting

leminilab

    Reputation: 5
Re: Activating Lumion Ultimate
« Reply #5 on: May 31, 2012, 09:43:07 am »
May 31, 2012, 09:43:07 am
Could this have anything to do with my license being second-hand?
Maybe something needs to be done in your licese database (I really don't know what I'm talking about now...)?

Re: Activating Lumion Ultimate
« Reply #6 on: May 31, 2012, 12:31:26 pm »
May 31, 2012, 12:31:26 pm
Hmm odd, I've forwarded your report to Arthur now - hopefully he'll be able to figure out what is wrong.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

leminilab

    Reputation: 5
Re: Activating Lumion Ultimate
« Reply #7 on: May 31, 2012, 12:37:16 pm »
May 31, 2012, 12:37:16 pm
It works now! Thanks a lot for your help!

Re: Activating Lumion Ultimate
« Reply #8 on: May 31, 2012, 02:40:26 pm »
May 31, 2012, 02:40:26 pm
Great, I'll let him know :)
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

ANatalie

    Reputation: 0
Re: Activating Lumion Ultimate
« Reply #9 on: July 03, 2012, 11:46:35 am »
July 03, 2012, 11:46:35 am
Hey , may you tell me please what did u do that the program start working .  I olso have the error problem .
Thank you .

leminilab

    Reputation: 5
Re: Activating Lumion Ultimate
« Reply #10 on: July 03, 2012, 12:38:03 pm »
July 03, 2012, 12:38:03 pm
Hi,

I did nothing special on my side, I think it's more on the Lumion team's side.
Your username and password need to be authorized on Lumion's servers.

I may well be wrong but I think it's something like that.

Re: Activating Lumion Ultimate
« Reply #11 on: July 03, 2012, 12:48:21 pm »
July 03, 2012, 12:48:21 pm
Hey , may you tell me please what did u do that the program start working .  I olso have the error problem .

Which error message do you get when you try to activate Lumion, ANatalie?
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.