Author Topic: [Answered] Activating Lumion free Trial  (Read 520 times)

dequanjackson

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[Answered] Activating Lumion free Trial
« on: April 18, 2018, 05:09:09 pm »
April 18, 2018, 05:09:09 pm
Hi my name is Dequan Jackson,

I am working in an architectural firm and I wanted to download and try out Lumion's program for rendering purposes. I manage to follow the steps up to the point where I have to input the Activation Code. I am using the activation code that was sent to me in my email but it keeps telling me that it is not valid even though I have not activated lumion yet. Can you help me?

Thank you

Re: [Awaiting reply] Activating Lumion free Trial
« Reply #1 on: April 18, 2018, 05:20:20 pm »
April 18, 2018, 05:20:20 pm
Hi Dequan, sorry to hear that.

1) The Lumion 7.5 Trial version is valid for 7 days over a period of 30 days from the moment you received the 'Getting started with Lumion' email. Can you confirm that your 'Getting started with Lumion' email arrived before the license expired?

2) If yes, 99.99% of the time problems with the Download Manager are caused by a lack of Windows permissions and/or overzealous anti-virus, router or firewall software on the PC or network.

Please follow these instructions, and let us know if they resolve the problem:

Knowledge Base article: Why is the Download Manager not working?

3) If that doesn't resolve the problem, we'd be grateful if you could please forward your 'Getting started with Lumion' email to uploads[at]lumion.com (replace [at] with @), so we can take a look.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

dequanjackson

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Re: [Awaiting reply] Activating Lumion free Trial
« Reply #2 on: April 18, 2018, 05:25:16 pm »
April 18, 2018, 05:25:16 pm
Okay I've sent out the getting Started email over to you

Thanks you

Re: [Answered] Activating Lumion free Trial
« Reply #3 on: April 18, 2018, 05:28:17 pm »
April 18, 2018, 05:28:17 pm
Thank you.

The Lumion 7.5 Trial version is valid for 7 days over a period of 30 days from the moment you received the 'Getting started with Lumion' email.

Unfortunately, you received the email on the 9th of February, so the license (and 'Activation Code') are no longer valid. :-\

You can either apply for another Lumion 7.5 Trial version via the 'Try' page - or you could consider getting the Lumion 8.3 Pro Trial version. It's the full unlimited version and it's valid for 7 days. There's more information in this article:

Knowledge Base article: Is there a Trial version of Lumion?

Let us know if there's anything else we can help with.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.