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Author Topic: Activate / Deactivate  (Read 2628 times)

zevcohen

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Activate / Deactivate
« on: October 09, 2012, 04:06:02 pm »
October 09, 2012, 04:06:02 pm
I have Lumion 2.5, I purchased 1 license. I have it installed on 1 PC and activated. I understand that I am allowed to install it on another PC whick would require deactivating on 1 pc and activating on another PC. The 1st PC I installed on will not allow me to deactivate. After I go through the process, I check my account and it still states that it is activated on the 1st PC. I get no errors during the deactivation process, it just doesn't deactivate. Yes, I verified that my Internet connection is working. I also tried deleting the mylumion.ppp file as suggested in another post (by the way that file is located under the ProgramData folder not the User Folder) that did not help. I see from some other posts that Lumion needs to deactivate the license on their end to fix this. Is that something I will have to have Lumion do everytime I want to transfer the license. someone please advise.

Thanks

Re: Activate / Deactivate
« Reply #1 on: October 09, 2012, 05:01:05 pm »
October 09, 2012, 05:01:05 pm
Hi zevcohen, your license has been de-activated remotely - please try again.

Needless to say, it should work right away - if it happens again, please reply to this post so Arthur can investigate what's going wrong.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

zevcohen

    Reputation: 0
Re: Activate / Deactivate
« Reply #2 on: October 09, 2012, 05:28:06 pm »
October 09, 2012, 05:28:06 pm
I was able to activate Lumion on the 2nd computer. I will not attempt to activate and deactivate between the 2 computers at this point until a more convenient time. thanks for your help.

Re: Activate / Deactivate
« Reply #3 on: October 10, 2012, 10:39:53 am »
October 10, 2012, 10:39:53 am
Thanks for confirming that it worked.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.