Author Topic: [Resolved]: To lumion Staff: PLEASE RESET MY LICENCE 'all licences are in use'  (Read 1797 times)

TH Architects

    Reputation: 0
December 07, 2014, 03:36:37 pm
Lumion 5 educational free doesn't worked after I installed it on a second computer
even after I uninstalled it on the second it still says 'all licences are in use'.
Please reset my licence ASAP
I have a deadline tomorrow

Re: To lumion Staff: PLEASE RESET MY LICENCE 'all licences are in use'
« Reply #1 on: December 07, 2014, 09:59:02 pm »
December 07, 2014, 09:59:02 pm
Hi TH Architects

Please email me your License key: peterm [at] act-3d.com.

If you have access you can go to the first computer you installed it on, run Lumion, then close/exit Lumion and it should reset the license for you also.

Re: To lumion Staff: PLEASE RESET MY LICENCE 'all licences are in use'
« Reply #2 on: December 08, 2014, 01:03:10 am »
December 08, 2014, 01:03:10 am
License is reset.

sgacraig

    Reputation: 0
December 11, 2014, 02:21:46 pm
Hi the University of Liverpool has downloaded Lumion recently however it is having the same problem as mentioned before with regards to all licences allegedly being in use even though this is not possible. The uni computer desk has contacted you with the details however I need to use Lumion for a deadline in the next 48 hours so could you try and help quickly.

Much appreciated

December 11, 2014, 03:23:44 pm
Hi sgacraig, you had 1 seat which my colleague, Arthur, has just increased to 10 seats as per your request.

He asked me to apologise for the delay, and has also unlocked the existing seat in case it was locked on a PC.

I'd be grateful if you could confirm that everything now works as expected.

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.