Author Topic: [Resolved] License in use - Error after upgrading Lumion 3 Pro for Lumion 5 Pro.  (Read 2205 times)

Renan Gimenes

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November 24, 2014, 01:47:20 pm
Good morning , I have this problem after upgrading Lumion 3 Pro for Lumion 5 Pro in the company where I work , this message started to appear, did not find any solution on this forum and not on the internet.

Must enable it as soon as possible , what should I do ?

November 24, 2014, 02:23:07 pm
Hi Renan Gimenes, please forward your Lumion license key(s) to me, so I can unlock them (morten [at] act-3d.com).

Thanks in advance.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

November 24, 2014, 03:00:16 pm
Thank you, the license has now been reset.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Renan Gimenes

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November 24, 2014, 04:03:12 pm
Thanks, worked perfectly , please , could you repeat this procedure with the other license as well ( Lumion 4).

I'm already downloading it on another computer that is also updated.

Again , thank you.

November 24, 2014, 04:23:35 pm
Hi Renan Gimenes, I checked both licenses after you sent them and only one of the licenses was in use (xxxx-xxxxx-L3PL5xxx). This was the license that I reset earlier today.

The Download Manager that is used for downloading the install files determines which license that will be used when running Lumion on each PC, so make sure you know exactly which Download Manager you used for the installation on each PC.

It is possible to get a different installer for use with a socalled 'floating license'.

So you have a single installer for Lumion that you can install on as many PCs as you want, and a single license with x 'seats'.

Each 'seat' is locked and unlocked depending on when you start and quit Lumion.

If you would prefer to switch to this method, please contact [email protected]
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

Renan Gimenes

    Reputation: 0
November 25, 2014, 06:52:54 pm
Thanks for the help, it all worked out in the activation of two computers.

Thank you!