Topic: [Resolved] Downloading free Lumion

[serial_sleeper]

Does anyone know why the free version will not install on my computer?

When I click on the link sent in the automatic email, it downloads the exe file, when I click on that I get a Lumion_3_2_1_Free download manager box that pops up, but there is never any activity in the progress bar; with total size, downloaded staying at 0kb, speed 0kbs, and completed -2147483648% with time left blank.

Is this a common problem, or is likely to be my computer?

[peterm]

Hi serial_sleeper

Just did a quick test now and it is downloading OK.

No it's not common at all, unless server was busy, but it's run in the cloud, so should be OK.

Please try again, if not then some things to try:
1.  Try running the download manager (DLM) with Run As Administrator,
2.  Check that lumion3d.com is not in any AV list for blocking or blocked in firewall.
3.  The temporary download files are stored in the following folder
C:\Users\Username\AppData\Local\Lumion_3_2_Free.  Please try to delete that folder and download Lumion Free again.

[serial_sleeper]

Thanks very much for your reply.  I've tried all the suggestions and the same thing keeps happening.  Seems really strange. 

[peterm]

Hmmm! 

What country are you in?
Are you on a network or just a PC connected via modem.  Are you running broadband?

Do you have sufficient free space on your harddrive for both the download and the install, requires only 470MB + 900MB?

Only other option would be to run the download manager from a different PC, and copy the files across.

[serial_sleeper]

Hi- thanks for your replies.  I've just re-installed windows and lumion downloaded fine- must have been a problem with my computer!

[peterm]

OK, thanks for advising it's resolved .