Author Topic: [Resolved]: All my projects have been deleted!  (Read 2733 times)

macchiadesign

    Reputation: 1
[Resolved]: All my projects have been deleted!
« on: October 09, 2014, 02:10:19 am »
October 09, 2014, 02:10:19 am
I have Lumion 4.5.1. Today when I turned on my computer and opened Lumion all my projects have been lost. I had about 10 projects that I have been working on for a few months and they have all disappeared.
 
Is there a way that I can recover all my Lumion projects (hopefully they are saved to my computer somewhere) and reimport them into Lumion? Or have I done something wring that would have caused them to disappear?

Re: All my projects have been deleted!
« Reply #1 on: October 09, 2014, 11:05:55 am »
October 09, 2014, 11:05:55 am
Hi macchiadesign, that sounds terrifying.

Before we proceed, please go to Profile -> Account settings and enter the license key at the bottom of that page.

If for some reason you are unable to update your account, and you have a license or are working for a company with a valid license, I'd be grateful if you could forward the license or the company name/email address and purchase details to me (morten [at] act-3d.com) and Peter (peterm [at] act-3d.com) so we can follow-up as needed. In your email, please reference this topic.

Thanks in advance.

TIP: If you are working for a company, you can use 1 license key for multiple staff members, as a way to get full access to the forum. We provide faster support in the Commercial User section of the forum.

All that you need to do is to ask the person who manages the license keys at your company to go to Profile -> Account settings and enter one of the license keys. You will then get full access to the forum.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.

macchiadesign

    Reputation: 1
Re: All my projects have been deleted!
« Reply #2 on: October 10, 2014, 12:56:41 am »
October 10, 2014, 12:56:41 am
Thank you Morten,

I have updated my licence key under account and will send you an email now.

Samara

Re: All my projects have been deleted!
« Reply #3 on: October 10, 2014, 02:42:55 am »
October 10, 2014, 02:42:55 am
Hi

Thanks for registering.  :)


Lumion does not delete imported models or scenes unless the user in Lumion specifically deletes a scene or a model, and that is done only one at a time.

The files should be in the default folders that Lumion saves them to which is: This PC --> Documents (or as My Documents) \Lumion 4 subfolder \Scenes and subfolder \Library.

The only way to remove scenes and imported models with Lumion is to double-click on the Bin icon which is located on the thumbnail image of each scene and model file inside Lumion.

No user has ever reported that Lumion has removed scene and imported model files without the abovementioned user-intervention.

For those reasons, I am 99.9% sure that something other than Lumion must have caused this problem.


CHECKLIST:

1.  First things first: Have you got backups of the Lumion/Library and Lumion/Scenes folders that you can revert to?

2.  Have you checked the Windows Recycle Bin?

3.  Have you changed your Windows login over the period, or are you logging in under a different user name?

4.  Have you searched for the missing files on all hard-drives/network drives?  It's easy in Windows to drag and drop, and perhaps the files have been accidentally moved (complete folders) to some other location on the PC.

5.  Has there been any changes to the hardware setup for example, change of hard-drives?

6. Have you checked whether your virus scanner has quarantined the files in the My Documents/Lumion 4/Scenes + Library folders  (it shouldn't, but it's worth checking)?

7.  Does anyone else have access to your PC and also would they have access under your login to use Lumion?


Hopefully in amongst that list is the key to locating your files.  Fingers crossed. 
Please let us know about each of the above.  I'll monitor this topic throughout the day.

macchiadesign

    Reputation: 1
Re: [Info Needed]: All my projects have been deleted!
« Reply #4 on: October 10, 2014, 05:55:22 am »
October 10, 2014, 05:55:22 am
Thank you so much for you help. I have managed to recover the files (they were in a completely different random folder in my documents for some reason- much have accidently cut and pasted the folder)

I just have one more question- when Lumion 5 comes out, how much will it cost us to upgrade?

Thank you,

Samara

Re: [Info Needed]: All my projects have been deleted!
« Reply #5 on: October 10, 2014, 06:39:03 am »
October 10, 2014, 06:39:03 am
Hi Samara

Thanks for the update.  Wonderful to hear you have successfully recovered your files  :).

re upgrade prices : please refer my reply in topic: Lumion 5.0 coming soon.... Wich prices?.

Re: [Info Needed]: All my projects have been deleted!
« Reply #6 on: October 10, 2014, 10:37:25 am »
October 10, 2014, 10:37:25 am
I have managed to recover the files (they were in a completely different random folder in my documents for some reason- much have accidently cut and pasted the folder)

Hi Samara, to save yourself a headache in the future we strongly advise customers to set up automatic back-ups with 3rd party software. Please do it right now, before you forget about it and get complacent.

Harddrives may fail at any time, and it's rather frustrating when Peter and I are unable to help you recover lost data.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.